Senior Associate Services Architect

This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs to commercial models.

Taking guidance when required, the Senior Associate Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers.

This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes.

In some instances, the Senior Associate Services Architect will remain engaged during and post the implementation of services designed and may be required to participate in renewals.

**Key Responsibilities**:

- Designs support service (day 2) solutions to meet client requirements by integrating technology and service design across multiple domains.
- Conducts sales presentations, product demonstrations, installation, and maintenance of company products.
- Supports the design of the turnkey new solutions & offering, interfacing with the platform delivery team.
- Tests and validates new designs features and delivery models or provide suggestions on improving existing service offers that is being taken to market
- Supports the service design deliverables of the solution, working with internal teams and partners to ensure supportability.
- Implements the validation processes by obtaining sign-off from technical, service, and costing stakeholders.
- Maps the client's requirements against the proposed set of service elements and architectures and coordinates the end-to-end solution development (Cloud Services, Technology Architectures, SIAM, SLA, ITSM leading practices).
- Implements a consulting approach that results in a consolidated statement of requirements, scope, transition documents, and costing based need for change, the role of IT, definition of the AS-IS versus desired state (Future Mode of operation defined), gap analysis, and roadmap, highlighted impacts, consequences, and benefits of the intended transformation (people, process, technology).
- Supports the sales teams in presenting an architecture solution to clients with a focus on cost savings or uncovering other client growth opportunities using the ability to discover and analyze the client’s current architecture, platforms, and operating models.
- Shares client outcomes and market conditions with other stakeholders so that the global offering leads, and Managed Services community can evolve strategies and develop innovative solutions for the future
- Supports the sales teams to have a commercial model discussion with the client
- Identifies all service costs and populates cost models accurately to ensure full visibility of costs related to the delivery of the service over the contract term
- Assists with vendor management depending on the service offers and ensures that the transition to service delivery teams are well coordinated to ensure a smooth transition
- Performs any other related task as required.

**Knowledge and Attributes**:

- Developing knowledge of Services and delivery models, including cloud, global, and distributed delivery models.
- Displays the ability to work with costing models in partnership with sales and finance stakeholders.
- Developing proficiency in day 2 support from different OEMs
- Ability to communicate potential improvements and value of solutions to all levels of stakeholders.
- Ability to work within a team, contributing to the success of the team while making a personal contribution, especially in a matrixed organization.
- Up to date knowledge on emerging trends in technology.
- Displays analytical abilities to discover and analyze all input and data.
- Passion for staying abreast of related industry trends and best practices.
- Passion for learning and growing in related specialization.

**Academic Qualifications and Certifications**:

- Bachelor’s degree or equivalent in Information technology/systems or Business.
- Certification and working knowledge of ITIL, Service Management and Integration, Automation Artificial Intelligence and Analytics preferred.
- Scaled Agile certification or equivalent is desirable.
- Additional desirable technology / vendor certifications are AWS Cloud Practitioner Essentials Training, MS Azure Fundamentals Training, or the latest equivalent.

**Required Experience**:

- Moderate level experience in designing managed services solutions to large enterprise accounts.
- Moderate level experience structuring large, multi-year profitable contracts.
- Solution planning and deal shaping specialist, with the ability to create compelling value propositions as part of the solution design.
- Moderate level experience working in an environment with global delivery and in multiple geographies and industries.