Concierge, Agent Iii

Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

What you’ll be doing (ie. job duties):

- Serve as the primary touchpoint and relationship owner for selected high value Consumer customers.
- Provide a best in class experience for our customers through effective stakeholder management, task management, decisive prioritization, and efficient execution.
- Model an investigative mentality to help address critical customer issues at the root cause.
- Represent and advocate for the customer across organizations to drive impactful changes.
- Champion clear communication with internal and external partners to align on solutions and drive results.
- Onboarding the customer to Coinbase and after understanding their goals, helping them understand how to set up, secure, fund and begin using their account.
- Proactively monitoring their customers’ accounts for any potential issues and when one is identified, either resolving it on their behalf or helping them do so.
- Introducing customers to newly released features or products that they may be interested in.
- Educating customers about benefits (i.e. staking, Coinbase One, etc) that they aren’t currently taking advantage of, but could be.
- Serving as an escalation point for any complex issues requiring additional attention beyond the initial support provided by inbound Premium Support, for deep dives of customer accounts requested by business partners, or based on customer request to speak to their Concierge
- Proactively identify customer needs before they become an issue to simplify the customer experience, reduce friction, and strengthen trust in Coinbase.

What we look for in you (ie. job requirements):

- Motivated by Coinbase’s mission and creating a seamless experience for our highest value individual and enterprise clients.
- Minimum of 2 years of relevant experience in an enterprise customer / account management / advisory role in a fast paced environment.
- Basic knowledge of blockchain, infrastructure, staking, ROI/staking rewards, custody, and/or crypto.
- Experience working with Google Suite (Slides, Doc and Sheets) + overall presentation preparation.
- Fantastic communication skills in order to operate across multiple departments and stakeholders.
- Flexible and adaptable to meet the evolving needs of a high-growth and fast paced organization.

Nice to haves:

- High level of proficiency in cryptocurrency and Coinbase products
- Advanced degree in business, finance, project management or client experience
- P70841_

Pay Transparency Notice: The target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, and vision).
- Pay Range:

- $83,000—$83,000 SGD

**Commitment to Equal Opportunity**:
Coinbase is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. For US applicants, you may view the Know Your Rights notice. Additionally, Coinbase participates in the E-Verify program in certain locations, as required by law.

Benefits at Coinbase
- Group Medical Insurance covered at 100% for employees and dependants
- Dental insurance covered at 100% for employees and dependants
- Travel Medical Policy - Global Traveler
- Employee Stock Purchase Plan (ESPP)
- Wellness Stipend
- Mobile/Internet Reimbursement
- Connections Stipend
- Learning & Development Allowance
- Employee Assistance Program
- Fertility Benefits
- Generous Time Off/Leave Policy