Senior Product QA Specialist, Sg

1 week ago

Singapore Trip.com Group Full time

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

**Introduction**:
We are looking for an experienced Senior Product QA Specialist, SG to join our global quality assurance team. You will be responsible for evaluating the product user experience of Trip in the SG market, identifying gaps between Trip and its competitors, and collaborating cross-functionally to address user pain points in the SG market.

**In this Role, you’ll get to**:

- Conduct user research to gain insights into user behavior and pain points specific to the SG market with the goal of providing actionable recommendations for product refinement and market growth.
- Monitor product user experience (quality) metrics and provide valuable local insights to HQ teams.
- Regularly conduct product user experience testing, in-depth competitor analysis, and local user research to identify any product quality defects and gaps compared to competitors.
- Collaborate with other teams to address user pain points and improve overall product quality.
- Support building data dashboards and establish data systems for comprehensive product user experience quality analysis.

**What you'll Need to Succeed**:

- Bachelor’s degree required; a major in Psychology, Data Analysis, UX Research, or a related field is a plus.
- Minimum 3 years of experience in user research, with a solid understanding of both qualitative and quantitative research methodologies.
- Proven experience in conducting end-to-end user research, including planning, problem definition, research design, data collection, analysis, reporting, and stakeholder communication.
- Strong analytical skills with a deep understanding of data; proficiency in SQL and BigQuery is an advantage.
- Familiarity with design thinking principles and user experience best practices is highly preferred.
- Fluent in English and Mandarin.
- Experience in the travel or e-commerce industry is a plus.

What’s more?
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangementHave fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.

Have a good trip, and see you soon

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