Quality Assurance and Admin Officer

3 days ago


Central Singapore PERSOLKELLY Full time

Insurance Industry

**Salary: Up to $3000 per month**

**Work Location: Raffles Place**

**Working hours: Mon - Fri, 9am - 6pm
**Job duties**:

- Monitoring of outbound calls against checklist
- Provide immediate feedback to the Team Leader of any critical failures or potential customer escalations
- Adhere to QA SOPs, guidelines and frameworks
- Assist in preparation of performance reports
- Retrieve calls and provide transcripts/ summary of call where required
- Provide basic coaching and feedback to Customer Service executive
- Working cohesively with other teams/stakeholders to achieve company and department objectives
- Handle ad-hoc tasks assigned by Team Leader
- Assist other department team members with their duties as needed. Take accountability in considering business and regulatory compliance risks and take appropriate steps to mitigate the risks
- Maintain awareness of industry trends on regulatory compliance, emerging threats and technologies in order to understand the risk and better safeguard the company Highlight any potential concerns/ risks and proactively share best risk management practices

**Requirements**:

- Minimum 2 years of experience working for Outbound Call Centre
- Experience working in the Insurance industry will be preferred
- Minimum GCE ‘O’ Level / Diploma

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1221966 (Evelyn Yang Huixian)



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