Regional Customer Service Manager, Asia
2 days ago
**Job Description**:
HARTING stands for strong connections - across the globe. As one of the leading international suppliers of industrial connectivity, we are connecting customers to their digital future. And as an employer? We connect around 6,200 people at our headquarter in Espelkamp and at locations worldwide. Here you’ll find great colleagues, as well as ever new opportunities and innovations revolving around IoT and artificial intelligence. In everything we do, we remain true to our roots: as a regionally connected family business that always stays firmly grounded in spite of our stellar high-tech. Here’s to your unique future with us: Yours
Become a part of the international HARTING Technology Group as a
- Regional Customer Service Manager, Asia**Functional objectives (Role / desired outcome)**
- Integrated and effective customer service hub with close cross-regional and -functional alignment.
- High customer satisfaction and loyalty via above-average customer service levels.
**Tasks and Responsibilities**
- Develop and execute a comprehensive customer service strategy for the Asia region in alignment with the company's overall business strategy.
- Monitor and analyze customer feedback as well as current processes to identify areas for improvement and develop as well as implement action plans accordingly (incl. resource allocation).
- Set and approve targets for the functions within the Asia CS hub and ensure their achievement.
- Effectively manage the CS organization to ensure delivery of outstanding service - meeting or exceeding the commitments made to customers.
- Provide regular reports on customer service performance to senior management and handle the escalation process to them.
- Ensure compliance with all relevant regulations and standards related to customer service.
- Collaborate with Frontline Sales to identify and capitalize on cross-selling and upselling opportunities.
- Lead the CS team by providing coaching and performance mgmt. to foster a positive environment that encourages employee retention and satisfaction.
**Education and professional knowledge**:
- 10+ years of experience in customer service, ideally with experience in leading a regional / cross-border Customer Service organization.
- Preferably working in a medium-sized manufacturing company.
- Building and developing a multi-national customer service team.
- Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
- SAP knowledge and experience is a must.
- Profound knowledge of the customer service landscape, including customer needs, key market developments and strategic options.
- Demonstrated expertise in project management and the ability to plan and organize strategic initiatives related to customer service.
- Excellent interpersonal skills and ability to manage and align stakeholders, including customers, suppliers, and internal teams and management.
- Bachelor’s or Master’s degree in engineering, management or related field, with excellent English language skills both orally and in writing.
Good reasons to get started at HARTING:
**Social insurance coverage**
Includes pension and health insurance for employees, employment insurance and labor insurance
**Staff insurance coverage**
Print Job Posting
Information at a Glance
**Company location**:
Singapore, Singapore
**Region**:
Singapore**Position area**:
Logistics / SCM**Contact person**:
Norman Teng**Recruiter phone**:
81027568
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