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Senior F&b Retail Supervisor

2 weeks ago

Singapore TWG TEA COMPANY PTE. LTD. Full time

**Job Summary**

This position is responsible to assist the Manager on ensuring smooth daily operations in the Salon & Boutique, and providing efficient services to all guests professionally as a customer-focused role. Reportingdirectly to the Store Manager and indirectly to the Operations Manager, this position will be situated in TWG Tea Salon & Boutique and is required to follow the weekly duty roster as planned out by the Store Manager.

**Job Descriptions**
- Assist the Assistant F&B Retail Manager in overseeing and ensuring daily smooth Salon (F&B) & Boutique (Retail) operations
- Responsible for ordering of goods and supplies, receiving and checking on inventory of goods and supplies
- Responsible for offering a friendly and efficient services to all guests
- Process guests orders to ensure that all items are prepared and served promptly
- Assists in setup and clear down of the front and back of Salon & Boutique operations
- Ensure food safety regulationsare followed as according to NEA’s policy
- To ensure neatness and cleanliness of service ware
- Promote and sell our range of products and food and beverage items to walk-in customers
- Perform demonstrations of products
- Attending to customers’ needs, complaints and enquiries
- Provide guests with gift wrapping service in accordance to TWG Tea Company’s standards
- Handling of cash, POS system, and report of take-in-cash when on duty
- Responsible for recording daily sales report, ensuring all food and beverage items and products are accounted for
- To provide guidance, coaching and mentoring of new service staff

**Benefits**
- Staff Discount
- Meal Allowance
- Monthly Incentives
- Birthday Incentive
- Festive Gifting
- Medical Benefits
- Long Service Incentives

**Requirements**:

- Minimum 2 to 3 years of experience in F&B / Retail Operations, preferably in luxury goods industry
- Pleasant and well-groomed
- Good communication and interpersonal skills
- Hands-on and customer-focused role, hence we require someone with drive, efficiency and assertiveness
- High initiative and positive attitude
- 5 days’ work week, including weekends/public holidays

**Attractive remuneration package with salary that commensurate with relevant experience.**

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