Spare Parts Warranty Support Coordinator
4 days ago
**About the Role**
This position will manage and support the supply of spare parts required for after sales service warranty based on guidelines from Consumer Audio SBU, Asia-Pacific. The incumbent will also be the key support to call center to manage and resolve any warranty claims issues.
**Your Team**
In this role, you will report directly to the Operations Director, Consumer Audio, Asia-Pacific.
**What You Will Do**
**SPARE PARTS**
- Manage General Order Management which includes order entry, backlog management, coordinating of material shipments, ensuring on-time delivery and accurate invoicing of parts shipments based on sales orders.
- Interact with regional distributors and address spare parts inquiries, which includes providing quotations, verifying stock availability and handling shipment-related matters.
- Collaborate with Global Spare Parts team to ensure spare parts order fulfillment, maintain spare parts quality, resolving MOQ issues and address distributors' feedback.
- Liaise with Regional spare parts teams in both USA and EMEA to facilitate intercompany purchase order placement.
- Liaise with warehouse's outbound team to coordinate outbound shipment arrangements.
- Liaise with freight forwarders to ensure competitive pricing and arrangements.
**WARRANTY**
- Handle in-warranty/out-warranty exchange requests.
- Generate credit notes for distributors after approval of RMA warranty claims.
- Collaborate with Distributors' Service Centers, Regional Service teams, QSL (Australia), SEMAS (Korea), and Foundever (Manila Call Center) to resolve warranty issues.
- Coordinate closely with the Global Technical Support and Quality Team to address warranty matters.
**CUSTOMER SERVICE**
- Maintain the APAC customer service flow for uploading into Salesforce.
- Support the Customer Service Manager in preparing slides and handling project-related tasks.
**What You Need**
- Diploma & above in related Business study.
- Minimum 3 years of experience in spare parts and customer service management or related field.
**What is Nice to Have**
- Prior experience in Consumer Electronics or FMCG industries.
- Talent and aptitude to analyse and solve problems independently.
- Excellent written and verbal communication skills.
**What Makes You Eligible**
- Be willing to travel.
- Any offer of employment is conditioned upon the successful completion of background reference checks.
**What We Offer**
- HARMAN is an innovative technology leader that is rapidly on the move. We empower our global teams to do their best as they take on the big challenges that make life better.
- As a part of HARMAN, you can expect to be valued for exactly who you are, for every day to be different, and to be part of a global organization full of fun, unique and talented people.
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