Customer Service Officer

5 days ago


Geylang, Singapore EX GROUP PTE LTD Full time

**Job Summary**:
The Customer Service Officer plays a crucial role as the first point of contact for our clients, ensuring a positive and seamless experience at the Company. This position involves managing client interactions, scheduling appointments, and maintaining a warm and inviting salon atmosphere.

**Key Responsibilities**:

- **Appointment Management**:

- Efficiently schedule and coordinate salon appointments, considering stylist availability and client preferences.
- Confirm appointments and communicate any changes or delays to clients.
- Maintain an organized and up-to-date appointment system.
- **Communication**:

- Collaborate with salon staff to relay important information and updates to clients.
- Handle client feedback and concerns with professionalism and tact.
- **Sales and Upselling**:

- Promote salon products and services to clients based on their needs and preferences.
- Upsell additional services or retail products to enhance the client experience.
- Collaborate with the sales and marketing team to implement promotions.
- **Administrative Support**:

- Assist with general administrative tasks, such as maintaining client records and managing inventory.
- **Resolution follow-ups with accuracy & efficiency**:

- Giving the utmost customer service experience by prompt arranging, consolidating, resolving ongoing disputes, complaints, bad reviews from our clients. Ensuring cases are close amicably.
- **Ensuring a pleasant customer experience**:

- Efficient consistency in getting updates on customers enquiry & follow-ups
- Strong phone contact handling skills and active listening skills
- Familiarity with customer
- **Multi-tasking skills & observant in customer satisfaction**:

- Identify and assess customer’s needs in.
- Building sustainable relationships and trusts bond with customer to retain customer through interactive and responsive conversations.
- Keep records of customer interactions, and processing

**Qualifications**:

- Previous experience in a customer service or receptionist role is preferred.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Familiarity with salon services and products is a plus.
- Positive attitude and a commitment to providing excellent customer service.

**Job Types**: Full-time, Permanent

Pay: $3,000.00 - $4,000.00 per month

**Benefits**:

- Employee assistance programme
- Health insurance
- Professional development
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- 13th month salary
- Commission pay
- Performance bonus

**Experience**:

- Customer service: 5 years (preferred)

Work Location: In person



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