Director of Operations

**About CAI**:
CAI was established in 1996, it has grown year over year to more than 850 people worldwide. We provide commissioning, qualification, validation, start-up, project management and consulting services related to operational readiness to FDA regulated, Data Centers, other mission critical industries.

**Meeting a Higher Standard**

Our approach is simple; we put the client’s interests first, we do not stop until it is right, and we will do whatever it takes to get there.

At CAI, we are committed to living our Foundational Principles, both professionally and personally:

- We act with integrity
- We serve each other
- We serve society
- We work for our future.

We strongly believe that one person’s success is everyone’s success; we work diligently to accomplish team goals. We place Team Before Self, demonstrate Respect for Others, and possess a can-do attitude. That is how we have grown exponentially.

Position Description:
The DOO is responsible for the day-to-day operations, personnel and resource management, and general execution of operations to achieve the strategic vision of the Data Center Division at CAI. The DOO accomplishes these functions through:
1. Operational Strategy and Planning:

- Develop and execute a comprehensive operational strategy aligned with the CAI's goals and objectives.
- Identify opportunities for operational improvement and implement strategies to enhance efficiency, productivity, and profitability.
- Collaborate with senior leadership to establish performance metrics and goals for the continental operations.

2. Financial Management
- Monitor and manage the financial performance of the continental operations, including budgeting, forecasting, and cost control.
- Analyze financial data to identify trends, risks, and opportunities for improvement.
- Drive initiatives to optimize resource allocation and utilization, ensuring efficient delivery of services.

3. Process Optimization and Standardization
- Streamline and standardize operational processes to enhance productivity and quality across all locations.
- Implement best practices and enforce CAI Policies and Procedures to ensure consistency and efficiency.
- Continuously assess and improve operational workflows to drive operational excellence and meet client expectations.

4. Team Leadership and Development
- Lead and inspire a diverse team of operational professionals across multiple locations.
- Provide guidance, mentorship, and support to team members, fostering a culture of collaboration, accountability, and continuous learning.
- Identify training needs and facilitate professional development opportunities to enhance team performance.

5. Relationship Management
- Collaborate closely with cross-functional teams, including sales, marketing, finance, and people solutions, to ensure alignment and seamless coordination.
- Build and maintain strong relationships with key stakeholders, including clients, partners, and vendors.
- Proactively address client concerns, resolve operational issues, and ensure client satisfaction.

6. Risk Management and Compliance
- Identify potential risks and develop strategies to mitigate operational, regulatory, and compliance risks.
- Ensure adherence to relevant industry regulations, legal requirements, and internal policies.
- Implement and monitor robust internal controls to safeguard data integrity and confidentiality.

**Requirements include**:
Position Requirements:

- BS in a science or engineering field or equivalent years’ experience
- **10 years or more of experience** in Data Center Operations, Commissioning, or Facility Engineering / Facility Management
- **5 years or more of experience **in Consulting or Professional Services
- Experience in one or more of the following: design reviews, facilities and equipment startup walk downs & troubleshooting, HVAC, Medium/ Low voltage, LEED, facility auditing, Data Center infrastructure, and Back-up/ UPS systems, test scripts, commissioning plans, Data Center Basis of Design, Sequence of Operations, and Owner’s Project Requirements.
- Exceptional business acumen with an entrepreneurial spirit, consisting of strong managerial and leadership skills and experience.
- A recognized leader in the Data Center industry in the APAC region.

Other Requirements:

- Excellent oral and written English skills are required
- Able to travel internationally
- Able to work extended hours, as applicable
- Able to work in Singapore, or other location in APAC without sponsorship now or any time or in the future

**Benefits**:
In return for your skills and knowledge, CAI offers a wide range of benefits including:

- Competitive Salary
- Continuing education (internal and external)
- Opportunities to work on cutting edge projects in a highly evolving field

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CAI is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We pledge that CAI will be operated in a way that is fair and equitable to all -