General Manager
2 weeks ago
**About the Company**
Our client is a dynamic SME with a unique blend of **training, retail, and corporate learning experiences**. With a strong presence in both physical outlets and e-commerce, the company is also an accredited training provider offering industry-recognized programmes. They are known for delivering **innovative workshops, WSQ-certified courses, and engaging learning solutions**for both individuals and corporate clients. As the business continues to grow, they are seeking a hands-on **General Manager**to lead daily operations, drive business performance, and ensure the highest standards of training delivery and customer experience.
**The Role**
This is a **pivotal leadership role**suited for a well-rounded professional who can balance **operations, team leadership, training compliance, and business development**. Acting as the right hand to the Director, the General Manager will be responsible for **turning strategy into action**while ensuring smooth execution across outlets, training centres, and retail/e-commerce operations.
**Key Responsibilities**
**1. Operations & Administration**
- Oversee day-to-day operations across office and workshop outlet.
- Ensure compliance with regulatory requirements (SSG/WSQ, PDPA, safety, SOPs).
- Manage procurement of training kits, retail stock, and class supplies.
- Streamline workflows across departments (training, retail, e-commerce).
**2. Team Management**
- Lead and supervise trainers, outlet staff, and the admin team.
- Plan trainer utilization, class allocation, and scheduling.
- Oversee recruitment, onboarding, and performance reviews.
- Foster a high-performance culture with ongoing staff training and coaching.
**3. Sales & Marketing**
- Partner with marketing to execute campaigns (SEM, SEO, social, events).
- Track performance metrics such as conversion rates, sign-ups, and retail sales.
- Support B2B sales efforts, including corporate workshop proposals.
- Oversee outlet promotions and ensure consistent brand experience.
**4. Training & Operations**
- Manage delivery of WSQ and non-WSQ courses.
- Ensure compliance with accreditation, TPQA, assessments, and curriculum updates.
- Monitor learner attendance, satisfaction, and pass rates.
- Oversee trainer assignments, feedback collection, and quality audits.
- Coordinate venue readiness, equipment, and learner support.
**5. Business Development**
- Translate Director’s strategic vision into actionable plans.
- Support the launch of new courses, products, and retail experiences.
- Identify new partnerships and corporate clients for workshops.
- Conduct market and competitor research to identify growth opportunities.
**6. Reporting & Governance**
- Consolidate weekly/monthly reports across training, outlet, and finance.
- Oversee P&L, budgeting, and cash flow monitoring.
- Ensure corporate governance and audit readiness.
- Represent the Director in decision-making when required.
**What We’re Looking For**
- Proven leadership experience in **operations, training, or SME management**.
- Strong understanding of **WSQ/SSG compliance**and training operations.
- Commercial acumen with the ability to balance **sales, business development, and operational excellence**.
- Hands-on leader with excellent people management skills.Resilient, resourceful, and able to thrive in a fast-paced SME environment.
Working location: Commonweath/ Orchard
To apply, kindly click **APPLY NOW**to submit your latest CV in Microsoft Words format.
SATT
EA Registration No.: R1219605
EA License No.: 25C2695
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