Hostel Manager

**Hostel Manager Position**

**Job brief**

We are seeking for an experienced Hostel Manager to oversee the daily operations of our hostels as well as provide strategic direction.

It is important for the hostel manager to be involved in all aspects of the hostel operations, such as driving sales, ensuring cost-effective operations, and excellent customer experience. You will need to manage all stakeholders including employees, clients, and vendors.

The goal is to enhance customer dedication and expand our clientele by strengthening our hostels’ reputation.

**Responsibilities**
- Supervise work at all levels (receptionists, cleaners) and set clear objectives
- Plan activities and allocate responsibilities to achieve the most efficient operating model
- Manage budgets/expenses, analyse and interpret financial information, and monitor sales and profits
- Develop and implement an intuitive and efficient marketing strategy to promote the hostel’s services
- Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.)
- Deal with maintenance issues, shortages in staff or equipment, renovations etc.
- Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
- Inspect facilities regularly and enforce strict compliance with health and safety standards
- Manage all contracts and licenses, e.g. lease, vendors, insurance, and government.

**Requirements**:

- Proven experience as Hostel Manager or relevant role
- Understanding of all hostel management best practices and relevant laws and guidelines
- Working knowledge of hostel management software (PMS such as Cloudbeds) is an advantage
- Knowledgeable with Microsoft Office
- Capable of managing website, OTA channels, and social media presence
- Excellent customer service skills as well as a business mindset
- Demonstrable aptitude in decision-making and problem-solving
- Reliable with an ability to multi-task and work well under pressure
- Outstanding leadership skills and a great attention to detail

**Salary**: $2,500.00 - $3,000.00 per month

**Benefits**:

- Flexible schedule
- Professional development

Schedule:

- Flexible hours
- Monday to Friday

Supplemental pay types:

- Overtime pay
- Yearly bonus

**Education**:

- Local Polytechnic Diploma (preferred)

**Experience**:

- Management: 1 year (preferred)