Client Services Associate Director, Fund Accounting

**Company Description**
IQ-EQ is a leading Investor Services group which combines global expertise with an unwavering focus on client service delivery. We support fund managers, global companies, family offices and private clients operating worldwide.

Purpose:
To provide high quality service deliverables to the firm’s Private Equity (PE) and Venture Capital (VC) Fund Clients you are responsible for, ensuring all deliverables are met and the Clients expectations are managed and met on a day to day basis.

This entails reviewing all Financial Statements and disclosures and ad-hoc client deliverables in relation to providing fund administration services to the clients.

Expected to help improve the processes and efficiencies of the department.

**Core Responsibilities**:

- Managing financial servicing for a portfolio of clients ensuring the smooth running of day to day relationship with Clients and consistent delivery of client reporting/ information accurately and on time
- Ensuring that adequate training has been received and support provided in order to complete the role and be proactive in defining areas needing attention or support
- Be an ‘expert’ on designated clients including understanding technical details of their LPA, SLA, Fee Agreement and any technical nuances
- Minimise risk to IQ-EQ by ensuring all procedures and checklists are followed by all cell members

**Tasks / Duties**:
**Client Delivery**
- Performing the administration of and any services pursuant to administration agreements in respect of a portfolio of funds clients;
- Preparation of Net Asset Value calculations, financial statements and associated reports as required within deadlines;
- Assisting Head of Funds in supervising staff within an “Account”, reviewing work performed by staff in the Account;
- Working closely with the Senior Fund Accountants and Fund Accountants to manage timelines, workflows and deliverables within agreed SLA’s;
- Assisting Head of Funds in meeting client expectations by monitoring timely delivery of daily, weekly, monthly and quarterly deliverables;
- Monitoring progress of Senior Fund Accountants and Fund Accountants to identify areas for additional training & development;
- Developing and maintaining a good working relationships with clients, investors, banks, brokers and auditors and other fund participants;
- Provide training and coaching junior staff;
- Meeting expectations of clients and other fund participants while adhering to deadlines;
- Positioning one-self to be the first escalation point for internal queries;
- Assisting Head of Funds to coordinate the Year End process with respect to audit timelines, Financial Statement Preparation, Regulatory filings, Tax services etc;
- Assist the Head of Funds where required & become involved in special projects as needed (e.g. conversions of pipelines etc);
**Management of Workflow**
- Work with Back Office on client deliverables to ensure adequate resources are allocated and fully utilised
- Ensure Back Office are preparing all work to a standard suitable for client review
- Provide constructive feedback to Back Office on a timely basis and ensure Back Office receive appropriate development support
- Plan workloads and utilise support team / additional resources where necessary to ensure deadlines are achieved

**IQ-EQ Fee Management**
- Ensure our electronic time sheets are completed daily and accurately for all hours worked and recording ad hoc work completed for billing purposes
- Ensure timely billing to clients and follow up for outstanding balance

**Risk**
- Ensure relevant procedures and checklists are adhered to by staff to minimise risk of errors
- Report any breaches, complaints or errors to Compliance officer promptly
- Ensure all error reports are completed for review by management on the day an error is identified

**Other**
- Undertake any additional reasonable requests as deemed by the firm

**Qualifications** Essential**
- Bachelor Degree in Accounting, ACCA, CPA or equivalent
- At least 8 to 10 years of fund accounting experience in PE and VC Fund industries
- Experience of managing staff and conducting appraisals
- Experience in preparation and review of Financial Accounts with notes
- Excellent organisational, prioritisation and interpersonal skills
- Comfortable communicating with Senior Management
- ‘Can do’ attitude, ability to cope with tight deadlines, working under pressure and lead by example

**Desired**
- Knowledge PE and VC Fund industries is essential
- Advanced Excel skills including Pivot Tables and data manipulation
- Experience working in Financial Services office environment
- Experience in using Investran will be added advantage

**Additional Information**
At IQ-EQ we want you to reach your full potential. We offer an inclusive and diverse environment to support your career aspirations. With a strong emphasis on continuous learning and a holistic approach to your professional and personal development. We also offer