Facilities Engineer

**Overview**

Digital Realty supports the data center, colocation and interconnection strategies of customers across the Americas, EMEA and APAC, ranging from cloud and information technology services, communications and social networking to financial services, manufacturing, energy, healthcare and consumer products.

Now is the time to join Digital Realty and be part of the world’s trusted foundation powering digital ambitions to our customers, prospects and partners. Digital Realty’s heritage is understanding a customer’s local to global data center needs to address mixed workloads and densities. Enterprises are adapting IT strategies on-the-fly to meet rapidly evolving demands. As data creation and consumption are increasing, so are the tools, clouds, networks and resources needed to support it. This data gravity effect can lead to global workflow management that isn’t consistent across deployments, only compounding the complexities. As one of the world’s largest data center companies, Digital Realty is seeking motivative and imaginative professions to grow our Enterprise business with collocation and scale offerings combined best in class connectivity, cloud and data centric solutions.

**Opportunity Snapshot**

**The Requirements**
- At least 1 years’ experience in mission critical facilities operating / engineering or equivalent equipment experience including assets associated with mission critical engineering relevant to the specific site. (UPS, HVAC, generators, fire/life safety systems).
- Hands-on electrical or mechanical skill and competence in the area of non-expertise (for example, electrical expertise with mechanical competence, or vice-versa).
- Strong knowledge of various UPS Systems and architectures.
- Strong knowledge of various cooling systems and architectures.
- Strong understanding of infrastructure redundancy configurations and equipment and their risks (N+1, 2N, ATS/ STS, Failover Scenarios)
- Strong knowledge of energy efficiency principals.
- Strong interpersonal, presentation and communication skills. Ability to respond effectively, verbally in writing to sensitive issues, complex inquiries or complaints.
- Detail Oriented with strong organizational skills
- Proficiency in Microsoft Word, Excel and Outlook and familiarity with Microsoft Project, Adobe Acrobat, Visio or AutoCad
- Basic understanding of emergency situations and escalation processes.
- Strong understanding of Computerized Maintenance Management Systems (CMMS), Data Center Infrastructure Management (DCIM), and power metering systems

**Desired (but not required) Job Skills/Knowledge**
- Strong quantitative and qualitative reasoning skills, with demonstrated ability to determine event root causes, performance shortfalls and required corrective actions.

**Meets physical demands of the position including**:

- Lift and handle up to 50 pounds
- Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment
- Work under a raised data center floor
- Climb ladders (up to 16 feet) to reach plenum spaces

**Keys to Success**
- Assist in achieving Five 9’s of Availability for all data center operations
- No human error and/or customer impacting events
- Assist in achieving 100% compliance with all customer SLAs
- 100% compliance to all standard operating procedures
- Internal & external customer communication and relationships maintained to highest standard
- Achieve 100% compliance with internal escalation protocols for all customer impacting events pursuant to Digital Realty’s escalation standards
- 100% compliance with all health & safety standards
- Contributing to creation/execution/closure/storage of change management tickets, MOPs, and Incident reporting

**The Role**
- Gain a complete understanding of the following DLR and site related items:

- Facility layout and operation of MEP systems and the ability to illustrate site specific system one-lines with good accuracy.
- Equipment nomenclature standards and equipment locations
- Facility drawings and equipment specifications
- Equipment sequence of operations (SOO’s), standard operating procedures (SOP’s), and emergency operating procedures (EOP’s).
- Customer SLA’s and engineering specific lease obligations critical to data center operations.
- Facility top 20 EOP’s.
- BMS alarm functionality, alarm escalation/acknowledgement, and ability to extract data and trends
- DLR event management, event escalation, and incident reporting procedures
- Computerized Maintenance Management System (CMMS), including the ability to create, edit, implement, and close change management work orders.
- Create/edit/resolve/close incident reports following a site incident
- Maintenance and Operations Standards
- Digital Realty’s Environmental and Occupational Health and Safety standards
- Gain a complete understanding of all aspects of data center operations including the operation, maintenance and repair of all mis