Outlet Manager

2 weeks ago


Singapore PAPA PALHETA PTE. LTD. Full time

As the key driver of the outlet, he/she will be responsible for leading a team of full-time and part-time service crew and baristas to meet and/or exceed sales revenue, and to deliver a high level of product and service excellence in accordance with the company’s strategic plans.**Responsibilities**:

- Manage day-to-day operations at the assigned outlet
- Oversee staffing at the outlet including hiring and rostering
- Ensure the consistency and quality of food and beverage products and compliance with SFA regulations at all times
- Conduct regular product and service training and ensure that a high level of service standards at all times
- Manage operating expenses and be accountable for P&L
- Stock management - ordering and storage of products, liaising with internal and external stakeholders
- Respond and manage all customer feedback and enquiries - both online and offline
- Facilitate bookings, events and promotions in alignment with sales and marketing plan
- Any other ad-hoc duties assigned by Management and/or immediate superior

**Job Requirements**:

- At least 3 years of relevant working experience
- Team player with a good learning attitude and keen interest to develop professionally in specialty coffee industry
- Able to work under pressure in a fast-paced environment
- Strong leadership, self-motivated and good people skills


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