Operations Manager

2 days ago


Singapore AXLLE GROUP PTE. LTD. Full time

**Key Responsibilities**:
**Operational Oversight**:

- Supervise and coordinate ground operations including aircraft marshaling, baggage handling, fueling coordination, catering logistics, and aircraft turnaround.
- Ensure timely, safe, and efficient ground handling processes in accordance with airline schedules.
- Monitor real-time operations and respond quickly to irregularities or delays.

**Safety & Compliance**:

- Enforce strict adherence to aviation safety regulations (e.g., IATA, ICAO, FAA, EASA, local aviation authority standards).
- Conduct regular safety audits, inspections, and risk assessments.
- Lead incident investigations and implement corrective actions.

**Team Management**:

- Recruit, train, and manage ground operations staff including ramp agents, baggage handlers, and equipment operators.
- Create shift rosters and ensure adequate staffing coverage.
- Provide ongoing coaching and performance evaluations.

**Coordination & Communication**:

- Liaise with airline representatives, air traffic control, maintenance teams, fueling services, and security personnel.
- Serve as the point of contact for operational updates and disruptions.
- Participate in regular meetings with airport and airline stakeholders.

**Equipment & Resource Management**:

- Oversee the maintenance and operation of ground support equipment (GSE).
- Ensure proper usage, cleanliness, and availability of tools and vehicles.
- Plan and manage inventory and procurement needs.

**Customer Service**:

- Ensure smooth passenger and baggage flow, especially during disruptions.
- Address passenger concerns in collaboration with airline customer service teams.
- Maintain a high standard of on-time performance and service quality.



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