Associate Director, Identity

1 week ago

Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

**Responsibilities:
- Lead an Operations team to modernise and produce enterprise-level services for Active Directory and User Identity and Access Management for Singtel.
- Perform the role of Subject Matter Expert for complex issues related to Active Directory and user identity projects and issues.
- Identify opportunities to innovate, extend and enhance service delivery related to directory services and access.
- Supervise Root Cause Analysis and Problem Management in day to day management of corporate Identity Management and directory services.
- Manage a team to perform daily service monitoring, verifying the security, integrity and availability of AD, UAM, PKI and MFA services, and managing outsourced partners’ resources to support the same objectives
- Ensure Active Directory and User Access Management services comply with Singtel policies, standards and operational guidelines.
- Maintain system documentation for domain technologies, including installation, configuration, and appropriate SOPs.
- Improve existing processes through solutions to recurring problems and enhancements to existing solutions or documentation.
- Provide training to team members to drive operational excellence
- Manage customer satisfaction through effectively communicating and managing customer expectations
- Ensure maximum availability (including HA and DR) of all IT Services (AD, MFA, PKI, UAM, IDAM, etc).
- Lead and supervise Operational Clean Up and Data Centre move activities.
- Ensure all AD accounts are created and deleted timely.

**Requirements:
- At least 12 years of experience working with Microsoft Identity technologies including Active Directory, Windows File Services, and Group Policies.
- Expert knowledge in administering Active Directory (AD) and GPO’s. - Expert knowledge of AD, ADFS, PKI in Windows Servers.
- Expert knowledge of DNS, DHCP, WINS, DFS, MFA, Microsoft enterprise technology. - Knowledge of Microsoft IP&G, Microsoft Exchange, UAM products.
- Must have deep and thorough understanding of monitoring best practices, and compliance to best practices for security and operations.
- Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Windows Systems, Active Directory, and related systems.
- Knowledge of server virtualization technologies, preferably VMware and/or Microsoft technologies.
- Expert knowledge of MS Active Directory, GPO Policies, Multi-Factor Authentication Solutions
- Expert knowledge of user identity management principles and deployment

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