Senior Technical Specialist

3 days ago

Singapore Johnson & Johnson Full time

The Senior Technical Specialist (STS) is a support function to an assigned sales specialist and/or territory to ensure customer expectations are satisfied before, during and post-surgery of an orthopaedic procedure. The STS is expected to work in close coordination between the different stakeholders, which includes sales, customer service, logistics (distribution, warehousing & delivery). The STS will also manage & be responsible for the instrumentation, implants and workshops materials allocated to the assigned territory.

**Reporting Line**
This position reports to Associate Sales Manager, Spine

**Responsibilities**:

- To provide technical support to operating staff in theatre during orthopaedic surgery.
- To ensure instrumentation are complete, clean and properly packed prior to and after surgery.
- To develop adequate knowledge of Company’s orthopaedic product portfolio and instrumentation to assist nurses and doctors in surgery.
- To support sales personnel during in-services to nurses and doctors and participate in exhibitions (either weekdays or weekends).
- To maintain confidentiality of Company’s documentation e.g. pricing, product specifications etc.
- To support sales personnel in the management of inventory for all product portfolio.
- To assist in topping up of consignment implants whenever necessary.
- To ensure that consignment implants are complete at all times.
- To be able to be mobilised during on-call for the next assignment/surgery case.
- To be prepared to support surgeons in surgery during weekends when necessary.
- To be in operating theatre at least 15 minutes prior to surgery.
- To feedback to sales personnel any complaints, competitive activities and suggestions from nurses and doctors.
- To assist in cataloguing & documentation whenever necessary.
- To assist in bi-annual stock-taking.

**Qualifications**:

- Diploma or Bachelor’s degree in Nursing preferred.
- More than 3 years relevant working experience and nurses with peri-operative experience preferred.
- Must be willing to work long and irregular hours, including weekends.
- Demonstrates resilience, resourcefulness, ability to learn and adaptability.
- A team player with excellent interpersonal and communication skills.

**Location**
This position will be based in Singapore

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