Associate Director, Gpo Support

Job ID: 22840

Location: Singapore, SG

Area of interest: Operations

Job type: Regular Employee

Work style: Hybrid Working

Opening date: 14 Apr 2025

**JOB SUMMARY**This role supports Global Process Owner (GPO), Coverage to manage client lifecycle processes for CIB business. The role sits within first line of defence responsible for adherence to Bank’s policies & procedures, risk management, operational excellence, and governance applicable to the business function.**About our Technology & Operations Team**
- Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential.- When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today.**Role Responsibilities**
- To support the Global Process Owner / Delegates in executing accountability over process through:

- Being responsible for the process(es) managed on behalf of the Global Process Owner / Delegate
- Support Process Owner responsibilities at each stage of the RCSA, from new process and risk identification through to monitoring implement controls, on a minimum of an annual basis or when a trigger event occurs (e.g., a change in control effectiveness)
- Support ensuring all agreed elevated residual risk actions and treatment plans are completed in a timely manner by all action owners, and logged into the Group OR management system
- Understand Agile delivery impact on the process: identify risks and dependencies, assess impact on critical processes and residual risk.
- Discuss, review and approve Change Risk Assessments (where required) and any process impact assessment ahead of change initiatives go-lives, including for “minor” change initiatives
- Responsible for supporting end to end management of CIB, Coverage process governance, risk / controls and regulatory requirements.
- Engage with Business, Risk Managers, Client Management Heads, Execution Teams and Operations as key stakeholders to build synergy between the regions and countries, share best practices and ensure uniform approach towards implementation of any Global process changes, and adherence to DOIs.
- Develop operational guidance for issuance to the network as part of any implementation/process change and work with country process owners across CIB to develop training plans & materials across the value chain and prepare the network to implement & support any process change.
- Conduct Business Performance Reviews to assess effectiveness of execution of the processes.
- Participate in Coverage Triage to review incoming Business Initiatives and accept changes into the backlog, as appropriate.
- Refine the process backlog leveraging agile principles including pipeline prioritisation and tracking of initiatives in a timely manner.
- Where a process gap is identified, perform the gap analysis, design the solution and work with system POs (as applicable), to raise the business requirements.
- Review the user stories or process improvement suggestions developed for systems, to ensure they capture the business requirements accurately
- Identify enhancements to improve Client Lifecycle processes/efficiency and/or reduce risk in line with Group Policy and Procedures-
**Skills & Experience**
- 7+ years of relevant working experience in Banking domain
- Degree or diploma qualified with relevant experience in multiple phases of the programme and change management, preferably with exposure to business project delivery roles
- Knowledge of client onboarding, client lifecycle business areas aligned with corporate and commercial banking
- Knowledge of SCB standard processes, project management, implementation and post implementation process is an advantage
- Experience is non-financial risk assessments associated with issues, events and change
- Experience to senior stakeholder management, regulators and auditors interactions, where required

**Qualification**
- Degree or diploma qualification preferred**Role Specific Technical Competencies**
- Focused, organised, results-oriented and works independently to strict timeframes
- Excellent presentation and communication skills

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear