Programme Manager
4 days ago
**A. Job Summary**:
You will work closely with the Cluster Head and other Programme Managers within the cluster to educate, equip, engage and empower caregivers of persons with mental health issues by providing training and emotional support.
**B. Responsibilities**:
- Conduct and facilitate the Caregivers to Caregivers Education Programme (C2C).
- Meet the needs of caregivers through providing information and referral services, and emotional support if necessary.
- Promote awareness of Caregivers Alliance Limited’s (CAL) programmes and services offered.
- Support outreach and partnership efforts with assigned hospitals and other organisations through outreach events and other engagement activities to raise awareness of mental health, caregiving and CAL’s programmes and services.
- Network and build relationships with the assigned hospitals and other assigned organisations to explore opportunities for collaboration and connect with other caregivers to promote CAL’s programmes.
- Ensure timely and accurate data and record entries in the Customer Relationship Management (CRM) system in support of data analysis and management reporting.
- Attend staff meetings, case consultations and conferences if required.
- Participate and support other colleagues and departments to meet CAL’s strategic objectives while building the desired organisational culture.
- Perform other related duties as required.
**C. Requirements**:
**Technical Competencies**:
- Strong relationship management and relationship building skills to engage effectively with colleagues as well as beneficiaries, partners and volunteers.
- Proficient in Microsoft Office (Outlook, PowerPoint, Excel, Word).
**Core Competencies**:
- Works with others in a collaborative and solutions-focused manner to achieve win-win outcomes.
- Disciplined, organized and responsible in record keeping and collation of reports for accountability and reporting purposes.
**Preferred achievements / characteristics**:
- Passionate and dedicated to working with families and caregivers of persons with mental health issues.
- Preferably possesses at least a diploma in Social Work, Counselling or Psychology with 1-2 years of related working experience.
- Caregivers with lived experiences and who are trained in C2C are also welcome.
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