IT Systems Analyst

Kennedys is seeking an IT Systems Analyst, to join our IT team and be based in our Singapore office. Our Systems Analyst (SA) team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may escalate work to the Infrastructure or Applications Support teams. Although this role will be based in the Singapore office, the role will service all Kennedys users globally.

**Team**

Kennedys IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm's employees and clients.

They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.

Our IT team comprises of IT Operations, Applications, Infrastructure, Business and Systems Analysis, Project Management, Developers, Engineers, and IT Training for the business.

Our IT team is based in London and Chelmsford and has a presence in five global offices.

**Key Responsibilities**
- Ensure the firm's technology infrastructure meets service standards for systems performance and availability. This includes all client computing (e.g. desktops, laptops, mobiles phones) both within and external to the office and meeting room facilities
- Effectively triage technology issues, resolving them quickly while escalating more complex issues to the relevant team
- Identify trends for common problems and deliver workarounds whilst working with the IT Teams to resolve underlying issues
- Establish good working relationships with the global IT SA team and drive communication.

**Required experience**
- A minimum of 5 years of IT experience in a professional services environment performing 1st and 2nd line support
- 2nd line support in the legal sector
- Experience of Virtual desktop environment/Citrix Director
- Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues
- Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel
- Knowledge of Remote Access systems and focusing on supporting remotely
- Good technical knowledge of Audio Visual hardware and teleconferencing
- Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable

**About Kennedys Legal Solutions**

Kennedys is a global law firm with expertise in dispute resolution and advisory services. With over 2,400 people worldwide across 44 offices in the UK, Europe, Middle East, Asia Pacific and America we have some of the most respected legal minds in their field.

Our lawyers handle both contentious and non-contentious matters, and provide a range of specialist legal services, for many industry sectors but we have particular expertise in litigation and dispute resolution, especially in defending insurance and liability claims.

We're a fresh-thinking firm, and we're not afraid to bring challenging new perspectives to the table way beyond the traditional realm of legal services. We empower our clients with a diverse range of ideas, tools and technology to make their lives easier, as well as delivering exceptional results, every time.

**What do we have to offer?**

We welcome high-performing lawyers, business services professionals, secretaries, graduates and apprentices to join our rapidly expanding global firm. Whatever your role at Kennedys, you'll be involved in exciting and stimulating work, where your input will make a difference.

Our culture and values form a big part of who we are and we take them seriously. We make a difference by being approachable,straightforward, supportive and distinctive. Our values are at the core of who we are and what make us a great firm to work with and for.

We develop careers in an innovative and collaborative global environment, with our values at the core. We believe that supporting individual growth and development puts us in the best position to attract and retain talented individuals. Regardless of role or level, everyone has access to virtual learning to help you develop your skills, wherever you are in the world. A variety of other exciting opportunities are available including secondments to clients and our global offices as well as a comprehensive benefits package (details are available upon request).

We've created a culture based on client service, professional excellence, hard work and trust. We deeply value the relationships we build with our clients and we know that they value our warm, friendly human approach. We are here to provide answers, recommendations, strategy and tactics.

Kennedys is an equal opportunities employer and is committed to ensuring our recruitment processes are as inclusive as possible. We expect all employees to be aware of and comply with all relevant policies and procedures within their jurisdiction, including those relating to Information Security, Data Protection and Quality Management, refer any breach promptly to Risk & Compliance and to complete all mandatory training when requested.