Field Service Engineer
2 days ago
You’ll be a key player in ensuring successful implementation and support of our cloud-based IoT monitoring solutions.
**Responsibilities**
- Perform on-site installation, configuration, and maintenance of IoT sensors, gateways, and networking components.
- Conduct site assessments and provide recommendations for sensor placement and connectivity setup.
- Troubleshoot hardware and connectivity issues (Wi-Fi, 4G, LAN, MQTT, etc.) in coordination with the technical team.
- Configure and test sensors to ensure accurate readings and seamless integration with the monitoring platform.
- Provide technical support and training to customers on the use of the IoT platform and mobile/web dashboards.
- Document installation processes, configurations, and service reports.
- Assist in remote diagnostics and system health monitoring.
- Work closely with product and software teams to relay feedback from the field and suggest improvements.
- Adhere to safety protocols and customer site regulations during field visits.Travel to customer sites as needed (mainly local; occasional regional travel may be required).
**Qualifications/Skills**
- Diploma or Degree in Electronics, Electrical Engineering, Computer Engineering, Mechatronics, or a related field.
- Semtech LoRaWAN Academy Certification
- Hands-on experience in field service, systems integration, or IoT device deployment.
- Basic networking knowledge (IP addressing, routers, Wi-Fi/LAN troubleshooting).
- Excellent communication and interpersonal skills for customer interactions.
**Good to have**
- Experience with cold chain, HVAC, or environmental monitoring systems.
- Understanding of cloud platforms and dashboards (AWS IoT, Azure IoT, or similar).
- Possession of a valid Class 3 driving license.
- Prior experience in regulated industries (e.g., pharma, food safety compliance) is a plus.
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