Manager, Sre

Rakuten Group, Inc. is the largest e-commerce company in Japan, and third largest e-commerce marketplace company worldwide, with over 1.5 billion registered users worldwide. The Rakuten brand is recognized worldwide for its leadership and innovation, and provides a variety of consumer and business-focused services including e-commerce, e-reading, travel, banking, securities, credit card, e-money, portal and media, online marketing and professional sports. The company is expanding globally and currently has operations throughout Asia, Western Europe, and the Americas.

Rakuten Viki is a premier global entertainment streaming site where millions of people discover and consume primetime shows and movies subtitled in more than 200 languages, by our community of fans. With billions of videos viewed and more than 1 billion words translated, Viki brings global entertainment to fans everywhere

Based in Singapore, reporting to the Director of Engineering, the Engineering **Manager, SRE **role is a technical management position that requires you to have depth in the area you are guiding the team in.

**About the SRE Team**:
The SRE team at Viki is responsible for building infrastructure for the large distributed components that run Viki. We develop and maintain services that power Viki's API and business intelligence, as well as make architecture changes to scale them. We handle everything from Performance engineering, Cost optimisation, Security, Reliability engineering to Configuration and deployment pipelines. We run our systems on GCP with GKE and our media pipeline on AWS. We also use Spinnaker, Cloudbuild, ELK, PostgreSQL, Redis to name a few tools. You don’t have to be familiar with all of them, as long as you have built expertise with something equivalent. You will help us continuously improve our system, scale it to the next level and create guidelines for developers to follow.

**Key Responsibilities Include**:

- Be accountable from a delivery and people management perspective for a team that designs, builds and maintains infrastructure services across Viki's platform
- Run Incident Management, Capacity Planning and SLO definition with various stakeholders and feedback lessons to the planning cycle and development processes.
- Instill a sense of current SRE principles into various development teams around reliability, performance, security.
- Run SRE team planning. Conduct and track Quarterly and yearly roadmapping, Biweekly Sprint planning for the team.
- Own the cloud infrastructure, observability suite and Pagerduty setup in all aspects. Liaison with development teams, 3rd party support teams, TAMs and create the functional roadmap for the same.

**Requirements**:

- Passion to build scalable systems and deliver top-tier services with impact worldwide
- We don't require experience in any particular technology, but you should have the ability to chew through difficult technical problems and gain insights from them
- A solid foundation in understanding of practical operating system concepts around Linux/ Unix and grasp of basic networking are essential
- Familiarity with Docker / Kubernetes or any equivalent systems is a must.
- Familiarity with either AWS or GCP or Azure is a must
- Experience in scaling systems or working with high scale systems is a must
- Should have had experience managing people in some capacity
- Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged. #LI-DNI_