Customer Service Associate

2 weeks ago

East Singapore Tutelage Learning Centre Full time

**About Tutelage Learning Centre**
Our mission is to help our students develop a love and passion for their studies and work towards co-building a better future for them. If you are a motivated, high achieving individual seeking a challenging and rewarding position, this is the job for you

**Job responsibilities**
- Ability to deliver a professional and high-quality service in a customer-facing role.
- Engage potential customers and explain clearly the programs we offer.
- Support cross selling activities to existing customers.
- Develop rapport with customers and build brand loyalty.
- To work closely with the principal to provide regular feedback and insights in achieving greater customer intimacy.
- Attend to customers’ feedback in a professional and timely manner
- Taking ownership of customers’ problems and follow through to resolution effectively.
- Perform any other duties and responsibilities assigned by management.

**Job requirements**
- Possesses at least GCE ‘O’ levels.
- Able to work shift hours and on weekends (4 weekdays and 1 weekend).
- Proficient in written and spoken English.
- Possesses emotional maturity and passion for customer service.
- Familiarity with CRM systems and practices is preferred, but not necessary.

**How to apply**

Please submit your resume and your ‘O’/'A' Level/Diploma/University Degree Certificates or Transcripts to apply.

**Salary**: $1,536.28 - $3,967.63 per month

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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