Head of Digital Transformation

**Some careers grow faster than others.**

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC Life is a world-class institution where you can specialize in Insurance but enjoy the advantages that come with being part of a leading global international bank. Insurance is about people, and the promises they make. At HSBC Life we help deliver on these promises by providing a wide variety of life insurance products and services to our clients throughout the Asia-Pacific region.

Our employees enjoy a dynamic and innovative workplace and a world of opportunities to develop their careers in a high-profile growing business segment. We empower our team of high-performing individuals to build skills and explore new experiences to realize the full potential of being part of HSBC.

Together we pursue efficient ways of working. We harness the latest data and technology solutions to achieve meaningful outcomes for our clients. The protection we offer creates broad and lasting impact, helping clients to be healthier, more productive and more confident in their futures.

We are currently seeking a high calibre professional to join our team as a **Head of Digital Transformation**.

**Role Purpose**

An opportunity has arisen for a Head of Digital Transformation within HSBC Life in Singapore to deliver the digital insurance and transformation agenda with a clear focus on creating sustainable business and customer outcomes. The role will be responsible for transformation across the existing INSN business and the recently acquired AXA Singapore business and drive and deliver the strategic transformation outcomes for the combined business. This is also a priority for WPB, and an essential component of the WPB and HSBC global Insurance strategy.

The role holder will be responsible for driving the Insurance digital strategy and execution that will allow the brand to support significant customer growth whilst maintaining a lean operational cost base. Transformation of digital experiences and journeys for HSBC Insurance Life will radically change the shape, size and value of the brand.

**Principal Accountabilities**:
**Value Creation**
- Executes the Digital and FA strategy for HSBC Life Singapore
- Leads the creation of value for the Insurance organisation through planning and delivering the defined strategy customer value propositions and business outcomes
- Leads the design, development and delivery of new, customer-led products and propositions for the digital and FA business. Develops and implements material changes to underlying technology and security platforms
- Supports the overall strategy for achieving digital and non-digital sales and service plans. Finds opportunities to optimise the engagement on the digital channel through various messaging media
- Ensures that all design and delivery is within the risk appetite for insurance and the wider regulatory environment across the Singapore insurance market. Will work closely with the global and local controls team to ensure a robust and effective digital controls environment
- Maximises capability development and re-use and removes costs and complexity from within the organization
- Ensures that the SVS delivery generates incremental income and drives customer engagement & satisfaction
- Obsessively focuses on the management and commercialisation of E2E customer journeys, across the Singapore digital and non-digital product portfolio
- Supports ongoing delivery of a sustainable HSBC Life Singapore proposition that directly impacting sales and revenue performance for related products and services
- Inspires new ways of working and a ‘Digital first’ mindset within HSBC Life Singapore
- Builds out the case for ongoing Digital capability investment for HSBC Life Singapore through the Value Stream and QBR process annual planning. Maximises the return on available investment by demonstrating the delivery of business value in a global and local context in the QBR process. through a considered delivery approach that leverages cross-market re-usability. Demonstrating benefit realisation in line with original commitments
- Uses local market, customer and competitor insights to define and shape commercialisation, messaging and optimisation approaches for execution. Leverages multi-disciplined regional and global groups such as Data and Analytics to ensure that the best commercialisation opportunities are identified and implemented
- Utilises select innovations and partnerships to deliver commercial value from new technologies, supporting the future relevance of the brand including the adoption of innovative 3rd party technologies
- Influences and collaborates with stakeholders and business partners, buil