Head of Facilities Management

**Role: Head of Facilities Management**

Geographical Coverage: Asia Pacific & Middle East

Base Location: Australia or Singapore (also open to other locations within Asia Pacific & Middle East)

**About Cognizant**

Our Purpose

We engineer modern businesses to improve everyday life.** **We bring a powerful perspective to our work and envision, design, build and maintain solutions
- always in deep collaboration with our clients. Modern businesses and institutions take full advantage of the most powerful technological innovations of their era. They never fall behind and thrive in the face of change.

We ensure our clients can dependably enhance the lives of people all around the world-from mobile banking to preventive healthcare to making sure trains run on time.

Why Cognizant?
- Innately Industry-Centric
- Our industry-first approach to business problems means we can see the unseen and deliver continuous modernization.
- Exceptional Digital Transformation Experience
- A more flexible and responsive engagement model
- We co-create with you on a shared vision that works toward your business success.

**Summary of Role**

We are seeking a dynamic hands-on Director of Facilities Management - Asia Pacific with the ability to lead, partner and solve issues to deliver high-quality and efficient customer service in a fast-paced, diverse and growing environment.

This position is primarily responsible for providing leadership and direction to the Facilities Management Team across the APAC region who execute critical day-to-day operations of all of Cognizant’s Offices and Delivery Centers. The Director will manage 5-8 direct reports as well as oversee the operations of facility repairs, improvement projects, manage budget expenditures, establish performance goals and objectives, and measure outcomes to assure operations run smoothly and efficiently. There will be collaboration with other Regional and Global counterparts.

**Duties & Responsibilities**
- Oversee planning, organizing, and managing all activities of the Workplace Services (WPS) Function including proper training and growth of staff. In addition, performs personnel functions (e.g. interviewing, evaluating, supervising, etc.) for the purpose of maintaining adequate staffing, enhancing productivity of team and achieving objectives within budget.
- Supervises 5-8 direct reports and is responsible for WPS Staff
- Oversee our Security Guard/Security Designee operations at each site, partnering directly with our vendor to ensure site goals are and coverage needs are met
- Monitors flow and quality of work to assure timely completion of workload and adherence to the contractual Scope of Work, Service Level Agreements for each site, and Key Performance Indicators are met.
- Ensure WPS develops, implements or guides property maintenance programs, services, policies and/or procedures.
- Ensures adequate inventory of supplies and approved requisitions for equipment and supplies as authorized.
- Operates department(s) within established budgetary parameters; prepares budgets and related reports as required and continuously monitors financial performance; reports variances of actual to budgeted financial performance on an ongoing basis.
- Ensure WPS order, track, and reconcile invoicing in appropriate systems
- Identifies opportunities and cost saving potential.
- Manages, oversees and ensures compliance with State, Provincial, or local regulatory and code requirements; ensures compliance with federal and local work place safety regulations.
- Oversees management operations, space planning, restacking, power and cooling services, equipment installations, physical security, maintenance, janitorial services, landscaping, business continuity/disaster recovery for site(s).
- Responsible for the response for any afterhours emergencies required for the facility. Must assess emergency situations, notify management and decide/agree and best course of action.
- Collaboration with Strategy/Project Management groups

**Experience & Skills**
- Minimum 10 years related experience in leading facilities management operations.
- Minimum 5 years of multi-country, regional FM leadership
- Change management
- Experience of construction methods, processes and materials, including HVAC, Electrical, Plumbing and Maintenance.
- Experience in managing or overseeing complex projects
- Vendor management and procurement knowledge
- Site acquisition and build out and facility relocation experience
- Ability to meet travel requirements; Ability to operate a variety of office equipment.
- Must have proficiency in Microsoft Excel, Word, and Outlook. Proficiency in MS PowerPoint, and MS Project
- BOMA or IFMA certification a plus

Physical Demands
- Work environment will be a combination of an office and the facilities being managed/supervised.
- Must have the ability to travel to and from various sites using standard forms of transportation.

Other Job Requirements
- Must be able to travel dom