Field Engineer

1 day ago


Singapore ITRON ENGINEERING PTE. LTD. Full time

You will play a key role in delivering world-class support and service to customers. You will be responsible for the installation, maintenance, repair, and calibration of instruments and systems across laboratories, ensuring optimal performance and customer satisfaction.

- Install, configure, and qualify Agilent instruments and software at customer sites.

- Perform preventive maintenance, calibration, and troubleshooting on a wide range of Agilent analytical instruments (e.g., HPLC, GC, MS, UV-Vis, FTIR, Spectroscopy systems).

- Deliver prompt and effective onsite and remote technical support to minimize downtime and ensure customer satisfaction.

- Diagnose and resolve hardware and software issues independently or in collaboration with global technical support teams.

- Maintain accurate service records, reports, and documentation in accordance with company standards.

- Provide basic operational training to customers following installation or service visits.

- Identify service opportunities and communicate customer needs to Sales and Product teams to drive business growth.

- Ensure all service activities are performed in compliance with EHS (Environment, Health & Safety) policies and quality procedures.

- Manage service parts, tools, and test equipment efficiently to ensure field readiness.

**Job Requirements**:

- Bachelor’s degree or Diploma in Electronics, Instrumentation, Biomedical, Electrical, Mechanical, or related Engineering field.

- 3 years of experience in field service, instrumentation maintenance, or analytical laboratory equipment support.

- Strong analytical and troubleshooting skills in electronic/mechanical systems.

- Familiarity with chromatography, spectroscopy, or mass spectrometry systems preferred.

- Proficiency in English and local language (written & verbal).


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