Datawarehouse Support Analyst

5 days ago


Queenstown, Singapore Quess Corp Limited Full time

**Job Information**:
Industry

**Banking**
***

Salary

**10500**
***

Work Experience

**10-12 Years**
***

City

**Alexandra Road**
***

State/Province

**Singapore**
***

Country

**Singapore**
***

Zip/Postal Code

**119954**
***
- user issues & queries, any system issues and batch job failures
- Work on timely resolution for reported incidents so as to meet service level targets. Incidents include failures & queries reported by business
- users and technical staff; event alerts automatically detected and reported by event monitoring tool.
- Perform root cause analysis to identify permanent solution so as to prevent recurring incidents and to minimize the impact of incidents that
cannot be prevented
- Ensure all incidents and problems are proactively managed - Prioritizing numerous issues of varying severity and escalate issues as
appropriate to necessary teams and management
- Collaborate with the development team in identifying issue resolutions and transitioning of releases into production environment.
- Adopt standard Incident and Problem Management workflow and processes, i.e. timely ticket, defect and incident loggings, proper change
- Participate in DR/BCM activities or infrastructure related upgrade
- Perform batch monitoring and scheduling of ad hoc batch jobs
- Document support issues and solutions into knowledge base

**Requirements**:

- Degree in computer science/engineering or related disciplines
- Excellent communication, interpersonal, analytical, and problem-solving skills
- Proactive and able to work independently and with a team.
- Good working knowledge with job scheduling using Control M
- Working experience in Wolters Kluwer's OneSumX, Oracle SQL/PLSQL, Unix, Windows MS SQL platforms is a MUST.

REFX), Moody’s RiskAuthority will be added advantage.
- Knowledge of front to back operations, finance, risk and accounting will be added advantage

**Benefits**:
**What we can offer you**
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element
- Annual Leave. Medical Leave, Insurance Coverage, Yearly appraisal


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