Head of CRM

22 hours ago

Singapore LONGEVITY & LIFESTYLE MEDICAL PTE. LTD. Full time

**About LLMG**

Longevity & Lifestyle Medical Group (LLMG) is redefining preventative healthcare by integrating precision medicine, digital tools, and lifestyle interventions in a seamless ecosystem. Our flagship centre in Singapore combines a medical clinic with a next-generation lifestyle facility, supported by AI, health coaching, and the latest in diagnostics and recovery modalities.

We believe in Trust, Connection, Empowerment, and Impact — values that drive every action we take.

**Our Operating Principles**- how we work and how ourselves accountable to as a team:
**Mindful. Ownership. Rhythm. Winning Mindset.**

This isn’t just medicine. It’s a movement. If you are ready to shape the future of longevity care and making a lasting impact, join us in redefining healthcare for Singapore and the world.

**Role Overview**

**Key Responsibilities**

**Lifecycle Strategy**
- Define and map the full client lifecycle from prospect to long-term member across diagnostics and health optimization services.
- Create tailored engagement journeys for each stage: onboarding, check-ins, reactivation, loyalty, and churn prevention.

**Segmentation & Personalization**
- Build dynamic segmentation models based on user behavior, health profiles, and interaction history.
- Work closely with tech team to develop targeted messaging using real-time data (e.g., lab results, appointments, service usage) to drive personalized interventions.

**Automation & Campaign Management**
- Design and deploy lifecycle campaigns using marketing automation platforms (Braze, Iterable, HubSpot, etc.).
- Work closely with operations and tech team to create and test automated workflows for onboarding, booking reminders, upsell nudges, and educational content delivery.

**CRM Data & Retention Analytics**
- Conduct lifecycle cohort analysis to identify performance gaps and campaign optimization opportunities.
- Integrate AI tools for predictive churn and upsell modeling.
- Leverage predictive models to identify at-risk segments and intervene before drop-off with preemptive CRM actions.

**Cross-Functional Alignment**
- Work closely with clinical, concierge, and product teams to personalize client journeys.
- Coordinate with the content team to ensure the right message hits at the right lifecycle moment.

**Requirements**:

- 6+ years of experience in a CRM or retention marketing role, preferably in the retail or consumer industry.
- Strong analytical mindset with the ability to interpret data, generate insights, and optimise performance.
- Excellent communication and writing skills, with attention to detail and audience segmentation.
- Proactive, self-starter attitude — comfortable working independently in a fast-paced, cross-functional environment.
- Familiarity with customer journey mapping and lifecycle marketing best practices.

**Nice to Have**
- Prior exposure to clinical teams, startup founders, or digital product teams.

**Why Join Us**

This is a career-defining opportunity to shape the future of longevity medicine while working alongside world-class clinicians and technologists. You’ll contribute to initiatives that directly lead to extending human healthspan while establishing Singapore as the global hub for longevity innovation.

**How to Apply**
- Longevity and Lifestyle Medical Pte Ltd is an equal opportunity employer committed to building a diverse and inclusive team._

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