Concierge Assistant Manager

**About Us**:
We are a leading global ground transport and hospitality company, dedicated to delivering exceptional experiences to our clients worldwide. As we expand our innovative concierge services, we’re seeking a dynamic and creative **Concierge Assistant Manager** to join our team. Our mission is to redefine hospitality by offering unparalleled, personalized services that go beyond expectations.

**Job Overview**:
We are looking for a passionate and innovative Concierge Assistant Manager to elevate our concierge services by introducing fresh, creative ideas that set us apart in the industry. You will play a key role in managing our concierge team, designing unique guest experiences, and ensuring seamless service delivery. If you’re a visionary leader with a knack for thinking outside the box and a commitment to excellence, we want to hear from you

**Key Responsibilities**:

- **Innovate Guest Experiences**: Develop and implement creative, tailored concierge services that differentiate us from competitors, such as exclusive dining experiences, personalized itineraries, luxury travel or tech-driven solutions.
- **Team Leadership**: Manage, train, and motivate a team of reservations staff to deliver exceptional service while fostering a culture of creativity and collaboration.
- **Client Relationship Management**: Build strong relationships with clients, anticipating their needs and delivering bespoke solutions that exceed expectations.
- **Service Coordination**: Oversee daily concierge operations, including handling bookings, coordinating with vendors, and ensuring flawless execution of services.
- **Market Research**: Stay ahead of industry trends, identifying new opportunities to enhance our offerings and maintain a competitive edge.
- **Problem-Solving**: Address guest inquiries and challenges promptly, turning potential issues into opportunities to impress.
- **Performance Metrics**: Monitor and report on service quality, guest satisfaction, and team performance, implementing improvements where needed.
- **Collaboration**: Work closely with other departments, such as transport and hospitality, to create integrated, memorable client experiences.

**What We’re Looking For**:

- **Experience**: Minimum of 3-5 years in a concierge, hospitality, or guest services role, with at least 1-2 years in a supervisory or leadership position.
- **Innovation Mindset**: Proven ability to think creatively and introduce unique ideas that enhance guest experiences (e.g., leveraging technology, curating exclusive partnerships, or designing bespoke offerings).
- **Leadership Skills**: Strong ability to lead, inspire, and manage a team, with excellent interpersonal and communication skills.
- **Customer Focus**: A passion for delivering outstanding service and a knack for anticipating client needs.
- **Adaptability**: Ability to thrive in a fast-paced, dynamic environment and handle high-pressure situations with grace.
- **Industry Knowledge**: Familiarity with global hospitality trends, luxury services, and local market insights is a plus.
- **Tech-Savvy**: Proficiency in using CRM systems, booking platforms, or other relevant technology to streamline operations.
- **Education**: Bachelor’s degree in hospitality, business, or a related field is preferred but not mandatory.

**What Sets You Apart**:

- A portfolio of innovative ideas or past projects that demonstrate your ability to think differently and add value to guest experiences.
- Experience in creating or managing unique offerings, such as VIP experiences, cultural immersions, or tech-enhanced services.
- A network of local or global contacts (e.g., vendors, event organizers, or influencers) that can enhance our concierge services.

**What We Offer**:

- **Competitive Salary & Benefits**: Including health insurance, performance bonuses, and opportunities for professional development.
- **Creative Freedom**: The chance to shape and innovate our concierge services, making a tangible impact on our brand.
- **Global Exposure**: Work with a diverse and international clientele
- **Supportive Environment**: Join a passionate team that values innovation, collaboration, and excellence.

**How to Apply**:
Pay: $1,865.89 - $3,782.67 per month

Work Location: In person