IT Technology Specialist

4 days ago

Singapore Kimberly-Clark Full time

IT Technology Specialist

PRINCIPAL ACCOUNTABILITIES:
**Infrastructure Solutions**
- Takes responsibility for the definition, documentation, and safe execution of projects, actively participating in all phases of the project. Identifies, assesses, and manages risks to the success of the project.
- Effectively estimates costs, timescales, and resource requirements for the successful delivery of the project(s) to agreed terms of reference
- Develops and manages defined communication channel(s) and/or stakeholder groups, proactively seeking to clear any blockers or obstacles in service delivery
- Works with delivery teams to make decisions about tools, methods and approaches. Reviews and develops standards and procedures for the effective integration and deployment of systems.
- Works directly with Business resources to establish requirements for the implementation of changes in the business process.
- Provides advice and guidance to systems development and service delivery staff on the capability needs for the region they represent and the technologies they specialize in.
- Perform in country DTS lead with demonstrated skills and capability to assist team members and users on IT related issues/ problems, maintaining records and advising relevant persons of actions taken. Augment global DTS helpdesk services with ‘hands & feet’ support, taking lead at local sites to work or hand-off to other teams, escalating user issues towards prompt resolution.
- Lead and carries out assigned DTS infrastructure tasks associated in operating, maintaining, tracking and disposing IT devices, following prescribed standards and equipment life cycle. - Lead and performs due diligence for internal control, financial and procurement compliance
- Stakeholder Management, build trust as a valuable member of the local business organization, very strong influencer in implementing DTS projects
- Lead training and onsite solutioning in meeting business driven KPIs and provides recommendations for operations optimization.
- Be the local Subject Matter Expert (SME) to local onsite and have full responsibility in providing clear directions as well as prioritizations on projects and operational matters.

EDUCATION/EXPERIENCE RECOMMENDED:

- A Bachelor’s degree with 3 years of relevant experience with demonstrated skills
- Experience managing IT services and with deploying and driving execution via performance measurement, benchmarking, KPIs
- Experienced in ITIL, Project Management and Agile framework
- Held prior accountabilities that required influencing customers outside of administrative authority
- Understands and is familiar with IT Infrastructure capability and delivery process(es)
- Ability to work in a virtual team which may work across distance (remote), cultures and time zones, in a matrix with multiple reporting lines, and may extend outside the K-C organization including suppliers, partners and customers.
- Verbal and written fluency in English is mandatory
- Strong leadership and service delivery skills
- Cultivates networking opportunities with peer organizations and very customer focused
- Broad range of business and IT experiences; Has achieved technical and/or business certification(s), like ITIL, CCNA, MCSE, PMP or any job related.
- Very good inter-personal and communications skills with demonstrated ability to listen and provide guidance.

**Global VISA and Relocation Specifications**:
**Primary Location**: Singapore

**Additional Locations**:
**Worker Type**: Employee

**Worker Sub-Type**: Regular

**Time Type**: Full time

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