Security Supervisor

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Security Supervisor, is concerned with the efficient and professional service of Security, while ensuring the Safety and Security in accordance with the standards, policies and procedures of the Conrad hotel and Hilton Group.

**What will I be doing?**

As the Security Supervisor, you will be responsible for performing the following tasks to the highest standards:

- Assist in the planning and organizing the Security Officer’s roster and duties.
- Be in-charge of the Hotel Security Control Room as well as for the day-to-day operations
- Ensure all official security documents are handled accurately in accordance to SOP
- Manage access points as assigned to ensure all entries are authorized
- Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in
- Manage the Visitor Management System for visitors, contractors, and vendors
- Manage the Casual labor system for casual labors and part-timers
- Monitor CCTV coverage within the hotel property and highlight any issues
- Perform static lobby / convention Centre coverage and duty
- Perform roving security and safety clocking patrol within and around the hotel premises
- Perform patrol on guest floors and the heart of house
- Perform enforcement tasks as assigned and be at deployment as per deployment schedule
- Ensure security system are in working order, and if not, to highlight to Assistant Security Manager and collaborate to raise maintenance reports
- Coordinate Night Transport for colleagues
- Respond to all security, safety and medical emergencies as soon as possible where assistance is required
- Be part of the Company Emergency Response Team (CERT Team) to respond to emergencies
- Conduct inventory checks of keys and passes
- Handle Loss & Found findings, reports and inquiries
- Provide lift control and VIP
- Perform First Aid/CPR/AED if required
- Respond to and resolve safe box issues without delay
- Conduct crowd control and ushering duties
- Gather and document information and facts upon responding to security, safety and medical emergencies
- Perform any other tasks as assigned by the management of the hotel
- Manage and address all alarms on the Fire & Life Saving System
- Manage and address all alarms on the duress and emergency systems
- In-depth knowledge of CCTV system for preliminary investigation and training purposes
- Assist in training all employees in Security and Fires safety responsibilities.
- Assist in specific training to Security Officers.
- Keep Assistant Security Manager fully informed of all security related matters and also to Assistant Security Manager in the absent of Security Manager.
- Maintain a chronological log of all incidents.
- Assisting in conducting investigation work, hold inquiries and interviews when instructed by Assistant Security Manager. Keep all records and reports concerning security matters and hotel business confidential
- Brief and de-brief the Security Officers on the latest instruction.
- Enforce the Hotel rules and regulations.
- Relief and cover the duty Officers as and when required.
- Perform any other duty as required by the Assistant Security Manager from time to time.
- Prepares and Conduct Roll Call Parade (Briefing).
- Put up the Daily Security Report after compiling all incidents from Security Desk Occurrence Book such as:

- Complaints from guest.
- Untoward incidents involving guest, patron and staff.
- Damage caused to Hotel’s property.
- Recovery of valuables
- Result of VVIP functions
- Security flaws detected, and remedial or preventive action taken.
- Other cases or information which may be of security interest.

Product
- To execute all tasks of a Security Officer.
- To assist the Director of Security and Assistant Security Manager to manage and organize the Security Department.
- To implement all policies, procedures, instructions regarding security and safety.
- To implement preventive safety and security programs.
- To investigate crimes committed against the hotel, guests, and employees.
- To document all incidents occurring in the hotel in connection with crime, subversions, potential liabilities and insurance requirements.
- To assist hotel staff in handling of