Customer Service Officer
4 days ago
**Job Requirements and Qualifications**:
- Primary Skill: Customer Service Operations
- Minimum 12 months of call center environment
- Multitask - Logging tickets, checking KBs while on the call.
- First call resolution expertise to close the call at CSO level.
- Experience in dealing with Member of Public, Government/ IMDA/ GovTech Contact Centre / Service Desk agents are preferred.
- Fast paced environment
**Job Roles & Responsibilities**:
- Understand customers' needs and provide quick, accurate and satisfactory answers to their queries and concerns
- Guide callers in navigating the client website and using the available services
- Gather customer feedback and sentiments and escalate to the relevant parties for further actions
- Ensure proper documentation, notification, escalation, tracking and follow up of all interactions with customers
- Maintains and improves service level quality by adhering to standards and guidelines
- Handle ad hoc duties as required
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