Marketing Associate

1 week ago

Singapore OKRATIN SOLUTIONS PTE. LTD. Full time

**Job Overview:
As a Marketing Associate for our NFT Community & Operations project, you will play a crucial role in ensuring a seamless and efficient experience for both creators and collectors within our NFT ecosystem. You will be responsible for providing exceptional support to users, managing operational tasks, and advocating for continuous improvement to enhance the platform's functionality and user experience.

**Key Responsibilities**:

- Onboarding and Creator Support: Facilitate the onboarding process for NFT creators, offering guidance and assistance to address any queries or concerns they may have. Serve as the primary point of contact for creators throughout their journey on the platform.
- Collector and Trader Support: Provide prompt and effective customer support to NFT collectors and traders, addressing inquiries, troubleshooting issues, and resolving disputes to ensure a positive user experience.
- Operational Efficiency: Collaborate closely with cross-functional teams to ensure the smooth execution of operational initiatives, including platform updates, releases, and maintenance tasks.
- Data Management: Maintain accurate and up-to-date records in databases, spreadsheets, and other relevant documents to support operational activities and decision-making processes.
- Process Improvement: Contribute to the development and implementation of new operational processes, policies, and procedures aimed at enhancing platform efficiency, usability, and overall user satisfaction.
- User Experience Advocacy: Monitor user feedback and engagement metrics to identify areas for improvement and propose actionable insights to optimize the user journey and platform functionality.
- Adaptability: Remain flexible and adaptable to undertake additional responsibilities or tasks as assigned by management to support the overall goals and objectives of the project.

**Qualifications**:

- Bachelor's degree in Business Administration, Marketing, or a related field preferred.
- 2-3 years of experience in customer support, operations, or a similar role, preferably within the technology or digital marketplace industry.
- Strong communication and interpersonal skills, with the ability to effectively interact with users and team members at all levels.
- Excellent problem-solving abilities and attention to detail, with a proactive approach to addressing user concerns and operational challenges.
- Proficiency in data management tools and platforms, with experience in maintaining databases and generating reports.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment, with a willingness to adapt to changing priorities and requirements.
- Passion for the NFT space and a genuine interest in fostering community engagement and growth within the ecosystem.

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