Customer Service Manager

1 day ago

Singapore TOP ONE SERVICE PTE. LTD. Full time

Coordinate with supervisor and client to ensure quality service delivery (compiling, analysing, development and review of operation plans to improve work procedures and quality service delivery)

Ensure cleaning teams adhere to safety measures to during cleaning operation

Assist in budget planning for cleaning operations

Review daily cleaning job reports for submission to management

Preparing periodic schedules and all other documentations and ensure all periodic schedules has been enforced and followed up accordingly.

Covering of manpower if needed (requires you to do hands-on cleaning)

Recruiting of manpower for projects

Resolving all matters/ incidents on site

Manage inventory, equipment and maintenance schedule

Stocktake and allocating of equipment and/or technologies and supplies to project sites

Identify and recommend suitable equipment and/or technologies to improve cleaning operations

Implement maintenance schedules for tools and equipment

Manage cleaning teams

Facilitating in planning of work schedules, deployment of manpower, effective work processes and capability development of staff

Manage incidents

Guide teams to respond to major incidents/emergencies and reporting it to the management

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