System Engineer

4 days ago


Singapore I.T. GENERATION Full time

**System Engineer (Messaging & Systems Administration)**:
**Location**:Singapore
**Company**:I.T. Generation
**Employment Type**:Full-Time

**Overview**:
Join **I.T. Generation**, a trusted technology partner to educational institutions and enterprises across Asia. We are seeking a **System Engineer (Messaging & Systems Administration)**to support a **local polytechnic**in managing mission-critical messaging systems, infrastructure, and learning platforms.

This position suits a systems professional with strong **systems administration**expertise, hands-on **PowerShell automation**skills, and a background in **Student Management Systems (SMS)**and **Learning Management Systems (LMS)**. You will be instrumental in ensuring seamless communication, system reliability, and service excellence for both staff and students.

**What You’ll Be Doing**:

- Administer and maintain **cloud-based messaging systems**including Microsoft Exchange Online, Azure AD, and Active Directory.
- Develop and automate administrative and monitoring tasks using **PowerShell scripting**to improve efficiency and reduce manual workload.
- Manage and support **Student Management Systems (SMS)**and **Learning Management Systems (LMS)**to ensure stability, data integrity, and uptime.
- Handle configuration, monitoring, and troubleshooting for antivirus, antispam, content filtering, and attachment whitelisting.
- Manage staff and student accounts across Admin and Exchange Online directories.
- Maintain Exchange Online certificates and ensure scheduled replications with Azure AD.
- Execute key administrative functions such as system monitoring, housekeeping, backups, reporting, and logging.
- Administer **Microsoft Hyper-V**environments and support change management requests in **Jira (ITSM)**.
- Coordinate with Microsoft Support for escalated issues and ensure timely resolution.
- Troubleshoot mail routing issues, particularly with **Symantec SMTP (SMG)**relay services.
- Maintain up-to-date SOPs, technical documentation, and reporting templates.
- Provide Level 1 and Level 2 technical support for messaging-related incidents.
- Deliver responsive and professional service to end-users and VIP personnel.

**What We’re Looking For**:

- Degree or Diploma in IT, Computer Science, Engineering, or a related field.
- Minimum **3 years’ experience**in **systems administration**and **Microsoft infrastructure support**.
- Proven proficiency in **Microsoft O365, Exchange Online, Azure AD, and Active Directory**management.
- Strong **PowerShell scripting and automation**capability.
- Prior experience supporting or integrating **Student Management Systems (SMS)**and **Learning Management Systems (LMS)**.
- Familiarity with Agile and ITIL methodologies in enterprise environments.
- Excellent interpersonal and communication skills with a customer-centric mindset.
- Strong analytical, troubleshooting, and documentation abilities.

**Job Details**:
**Work Location**:Local Polytechnic (Singapore)
**Working Hours**:7:30 AM - 4:30 PM or 9:00 AM - 6:00 PM
**Extended Hours**:6:00 PM - 9:00 PM during exam periods
**On-Call Rotation**:Alternate weeks

**Why Join I.T. Generation**:
At **I.T. Generation**, we don’t just manage technology — **we empower the people behind it**. You will be part of a dynamic and supportive team that values innovation, service excellence, and continuous professional growth. Together, we make I.T. happen.



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