Airport Operations Manager

1 week ago

Singapore Smarte Carte Singapore Pte Ltd Full time

**Core Responsibilities**:
Operations Matters
- Ensure all Operational KPIs and Safety & Security standards in ALL terminals are met/complied during shift duty.
- Plan and roster Supervisors and Airport Service Officers (ASO) shift duties to ensure that the daily baseline is met.
- Ensure adequate manpower and resources (trolleys services, lightweight machine operators, communication equipment) are available for proper functioning of the Terminal.
- Ensure daily key activities are conducted, e.g Hotspot checks, trolleys transfers and porter services.
- Encourage and compile compliments to meet company’s Service Quality target.
- Lead manpower and resource requirement planning for peak period(s) in assigned terminal.
- Conduct investigation on reported incident/accident, followed with implementing new processes and controls measures (if applicable).
- To be the Project Lead for assigned projects, from planning, implementation (during Project Phase) to process update & stakeholder Management (Operational Phase).

Admin Matters
- Administer about 40-80 direct reports’ Attendance, Leave, Discipline and Welfare of assigned terminal(s).
- Administer Absentee / OT reports for payroll verification.
- Administer direct reports’ performance for Quarterly Incentives.
- Ensure Office premises are well maintained with updated Notice and Deployment boards.
- Ensure Policies, Processes and important Information are disseminated to all direct reports.
- Staff engagement and grievance handling.

Equipment & Training
- Ensure all equipment allocated are well maintained in terms of serviceability and cleanliness.
- Ensure key appointments, e.g. equipment operators, are sufficient and competent.
- Conduct regular coaching session with direct reports.

Client Management
- Response to clients’ service call promptly within 10mins during shift duty.
- Build good rapport and establish cordial working relationship with client and other airport business partners.

**Job Specifications (Qualifications/Experiences)**:

- Degree in Science/Engineering from a recognized university preferred
- Minimum 3 years of managerial experience in airport terminal operations or operations management.
- Familiarity with Changi Airport terminal operations will be an added advantage.
- Project Management skills is an added advantage
- Possess excellent interpersonal, communication and organizational skills.
- Adaptable to change and a good team player.
- Able to work on Shift Duty.
- Microsoft Office proficient
- Able to obtain an Airport Pass (Airside)

**Job Type**: Permanent

**Salary**: $3,000.00 - $4,500.00 per month

**Benefits**:

- Health insurance
- Professional development

Schedule:

- Day shift
- Early shift
- Late shift
- Night shift
- Weekend availability

Supplemental pay types:

- Performance bonus

  • Manager, Airport Operations Policy

    5 days ago

    Singapore Changi Airport Group Full time

    Changi Airport Group's Airport Operations Policy team plays a pivotal role in shaping the airport's future. We are a dynamic team responsible for conceptualising and driving strategic initiatives that ensure Changi operates efficiently, competitively, and with enhanced resilience. We are looking for talented, analytical, and motivated individuals to develop...

  • Assistant Manager/Manager, Airport Systems, Airport Operations Technology

    5 days ago

    Singapore Changi Airport Group Full time

    Assistant Manager/Manager, Airport Systems, Airport Operations Technology & CIT We are looking for a proactive and service-oriented individual to spearhead IT initiatives and deliver IT operations excellence for our airport. The candidate will be responsible for planning, requirements analysis, technical assessment, project management, solution deployment,...

  • Assistant Manager, Operations Digitalisation, Airport Operations Strategy

    2 weeks ago

    Singapore Changi Airport Group Full time

    Assistant Manager, Operations Digitalisation, Airport Operations Strategy & Transformation Changi Airport Group is seeking a highly motivated individual to join the Airport Operations Strategy & Transformation team. This role offers the unique opportunity to shape the digital transformation roadmap for airport operations, and to lead the development and...

  • Senior Associate/assistant Manager, Airport

    3 days ago

    Singapore Changi Airport Group Full time

    We are looking for motivated individuals with a passion for the aviation industry. You will work closely with our business partners and stakeholders to manage airport operations and systems to enhance passenger experience and support terminal operations. You will also be involved in operations management, projects, policy formulation and digital solutions...

  • Deputy Manager

    2 weeks ago

    Singapore Changi Airport Group Full time

    Deputy Manager (Airport Development and Planning)Apply for the Deputy Manager (Airport Development and Planning)role at Civil Aviation Authority of Singapore . What The Role Is The Civil Aviation Authority of Singapore's raison d'etre is to develop the air hub and aviation industry in Singapore, expanding Singapore's links to the rest of the world. We enable...

  • Airport Electrical Systems Manager: Reliability

    5 days ago

    Singapore Changi Airport Group Full time

    A leading airport management company in Singapore is seeking an Electrical Engineer to oversee the operations and maintenance of electrical systems at the airport. This role involves project management, system analysis, and collaboration with facility teams. The ideal candidate has a degree in Electrical Engineering and 5 to 7 years of experience in managing...

  • Assistant Manager, Customer Experience, Airport Operations Services

    2 weeks ago

    Singapore Changi Airport Group Full time

    We are looking for a highly motivated and experienced Manager to join our Customer Experience section as a key member of the Service Innovation team. In this role, you will drive transformative service initiatives that elevate the experience of millions of Changi travellers each year. Reporting to the Team Lead of Service Innovation, you will work...

  • Senior Airport Emergency Officer

    9 hours ago

    Singapore Changi Airport Group Full time

    Your MissionAs a Senior Airport Emergency Officer, saving lives and minimizing property losses are your core mission. Equipped with in-depth aviation firefighting skills, you are an indispensable member of a specialized team required to perform rescue and firefighting operations during an emergency. Your role involves leading and managing a group of...

  • Airport IT Systems Lead

    5 days ago

    Singapore Changi Airport Group Full time

    A leading airport services organization in Singapore is seeking an experienced Assistant Manager/Manager to oversee IT operations and project management for airport systems. The ideal candidate has a Bachelor's degree in a related field and at least 5 years of professional experience. Strong skills in project management, cloud services, and interpersonal...

  • Airport Emergency Officer

    6 days ago

    Singapore Changi Airport Group Full time

    **Responsibilities**: - Perform rescue and firefighting operations during aircraft/domestic emergencies - Operate sophisticated firefighting and rescue equipment and vehicles - Maintain operational readiness and effectiveness by passing the Airport Firefighter Fitness Test (AFFT) annually **Requirements**: - Possess at least 3 GCE 'O' Level passes /...