Remote Service Engineer

4 days ago

Singapore Agilent Technologies Inc. Full time

Provides remote hardware and software technical support and services to external customers and/or internal field personnel utilizing remote diagnostic capabilities.
- This includes reactive actions that result in a timely and cost-effective problem resolution for customer and proactive preventive actions, in support of Agilent’s product portfolio.
- May support 3rd party products and occasionally visit customer site.
- Leverages post sales interactions with customers to probe and qualify further revenue opportunities.
- May book transactional sales opportunities and provide highly qualified leads to sales.
- Comfortable and confident in engaging with customers directly

**Qualifications**:

- Bachelor’s or master’s degree in chemistry, Analytical Chemistry, Biochemistry, Biotechnology, Engineering or equivalent.
- Post-graduate, certification, and/or license may be required.
- 2+ years of relevant experience in Life Science, Manufacturing or similar industries.

**Technical Skills**
- Experience with remote diagnostic or troubleshooting tools
- Knowledge of IT infrastructure (networks, servers, Windows OS, etc.)
- Familiarity with C4C/CRM systems
- Exposure to product-specific software or hardware platforms - eg. Agilent Liquid Chromatography (LC), Gas Chromatography (GC), Gas Chromatography-Mass Spectrometry (GC/MS), Inductively, Coupled Plasma Mass Spectrometry (ICP-MS), Inductively Coupled Plasma Optical Emission Spectroscopy (ICP-OES), and UV-Vis Spectroscopy

**Communication & Interpersonal Skills**
- Multilingual ability (English, Malay, Chinese)
- Prior experience handling international customers
- Technical writing or documentation experience

**Business & Process Acumen**
- Experience in service reporting or root cause analysis
- Awareness of customer success principles or customer experience strategy

**Additional Details**

This job has a full time weekly schedule.

Agilent Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

**Travel Required**:Occasional

**Shift**:Day

**Duration**:No End Date

**Job Function**:Services & Support

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