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Specialist Ii, Content Writer Digital Consumer
2 weeks ago
Become a Part of the NIKE, Inc. Team
NIKE, Inc. does more than outfit the world's best athletes. It is a place to explore potential, obliterate boundaries and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At NIKE, Inc. it's about each person bringing skills and passion to a challenging and constantly evolving game.
NIKE, Inc. knows how to sell sneakers. And apparel. And just about everything an athlete could need. The Nike Sales teams are the front line for getting these products into customer hands. Through sustained relationships with wholesale partners around the world - from a specialty store in Rome to a department store in midtown Manhattan - Nike Sales delivers the products, experiences and brand stories that define the brand. Nike's success begins with the best sales team in the industry, one that deeply appreciates the consumer, the marketplace, and the products.
WHO YOU'LL WORK WITH
The Specialist II, Content Writer Digital Consumer Services SEA&I, reports to the Senior Manager - Nike Direct Consumer Service based in Singapore. In this role, you will work closely with teammates who support Consumer Service (CS) and Contact Center Vendors. Also, you'll be partnering with Territory & Global Consumer Service & Ecommerce vendor CS partner.
WHO WE ARE LOOKING FOR
As a Digital Content Writer, your role is crucial to ensure the right information reaches the Nike consumer. Your writing speaks to them directly and influences their impression of the brand and the service Nike provide. Your work is the starting point for them as they benchmark how a world-class service experience is like, even before they pick up a phone. With the Nike brand and service voice as your guiding principle for every copy you create, we connect with the consumer by being there for them at all the right moments, providing them with information and guidance they'll need in their Nike Digital journey.
An experienced wordsmith, you write with a clear objective in mind and you're able to analyze complicated topics and technical processes to create simple, succinct articles that can be easily understood by your target audience. You're well-versed in the English language, and perhaps even in one or two more languages.
Responsible for CS content in over 10 countries across the globe, you possess a global mindset and can work with various functional teams across the organization as well as third-party vendors. You're a team player who requires little supervision and is a self-starter.
- Bachelor's degree
- 4+ years of editorial work experience (i.e. copywriting, journalism, publishing etc.)
- Develop comprehensive documentation that meets function needs and organizational standards.
- Be Subject Matter Expert in CS operation processes and translate them into simple, polished, and engaging content.
- Manage a team of outsourced content writers remotely.
- Able to manage multiple assignment and tasks simultaneously and is detailed-orientated and thoroughness in accomplishing tasks through concern for all the areas involved.
- Ability to shift gears quickly, tackling diverse departmental functions, and working with colleagues across the business in different territories.
WHAT YOU'LL WORK ON
- Manage the CS content workflow on various communication platforms such as Huddle and Athletes' Knowledge Base (AKB) internally and, information on Get Help site, for external stakeholders.
- Plan and strategize content support required by x-functional teams for new projects and initiatives.
- Ability to identify problem areas or procedural deficiencies and proactively suggest improvements to the team.
- Create, track, and monitor daily, weekly and monthly reporting data and KPI for content and social metrics.
- Plan and strategize Nike App social commenting strategy for Asia Hub countries.
- Collaborate with Global Social team and x-functional team on campaign execution and communication strategy.
- Establish social listening workflow to monitor Nike App community comments and topic trends.
- Generate comprehensive reports on Nike App community sentiment and notable trends.
NIKE, Inc. is a growth company that looks for team members to grow with it. Nike offers a generous total rewards package, casual work environment, a diverse and inclusive culture, and an electric atmosphere for professional development. No matter the location, or the role, every Nike employee shares one galvanizing mission: To bring inspiration and innovation to every athlete* in the world.
NIKE, Inc. is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.
**Benefits**
Whether it's transportation or financ
