Senior Solutions Architect, Field Escalation

DESCRIPTION

Do you want to be part of an industry movement, or do you want to be leading it? Do you enjoy working with a huge variety of customers and seeing very visible impact?

We accelerate solutions launch and deployment so our customers can innovate and transform on AWS using modern cloud-native architectures. We do this with hundreds of customers per year at mass scale.

Key job responsibilities
The Senior Solutions Architect, Field Escalation is a highly technical architect who can dive deep and identify bottlenecks and constraints that are slowing customer cloud adoption, support the execution of go-to-market strategies, and influence product roadmaps by working closely with AWS customers and product teams, helping to establish AWS as a leading technology platform for customers in every industry and of every size. The role’s mission is to engage the broader Tech and Sales community and foster accelerated adoption of the AWS platform.
- Drive technical solutions discussions with your customers, diving deep into the details to solve complex technical challenges and use your knowledge to craft scalable, flexible, and resilient cloud architectures.
- Scope and own customer engagements and escalations, with attention towards clear and well-defined objectives and success criteria.
- Work backwards from your customer's business needs to accelerate adoption of the most appropriate AWS technology
- Define and execute on the strategy by engaging highly technical teams (Solutions Architects, Technical Account Managers, AWS professional services consultants, consulting/managed services partners, and Product teams).

A day in the life
As a Senior Solutions Architect you’ll support the overall technical relationship between customers and AWS and make recommendations on security, cost, performance, reliability and operational efficiency. They work to understand the customer's business needs and give prescriptive guidance on how to create business value with technology. To do this they collaborate with other teams such as account management, professional services, support, product teams and the AWS partner ecosystem.

About the team
Diverse Experiences

Why AWS
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

BASIC QUALIFICATIONS
- 8+ years of specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics) experience
- 10+ years of IT development or implementation/consulting in the software or Internet industries experience

PREFERRED QUALIFICATIONS
- 5+ years of infrastructure architecture, database architecture and networking experience
- Experience working with end user or developer communities
- Cloud Technology Certification (such as Solutions Architecture, Cloud Security Professional or Cloud DevOps Engineering)