Senior Member Services Associate

5 days ago

Singapore Tanglin Club Full time

The Senior Member Services Associate is the first point of contact for members and guests of the Club, both in-person and over the phone. This role requires a blend of friendliness, professionalism, and efficiency to ensure a positive and memorable first impression. The Associate will be responsible for greeting and welcoming members and guests, addressing their queries, providing information, and maintaining accurate records.

Thus, the primary role of a Member Services Associate is to present the organisation in the best possible manner.

**Key Responsibilities but not limited to**:
**Greeting and Welcoming**:

- Warmly greet and welcome members and guests upon arrival or during phone interactions.
- Provide a friendly and professional first impression of the Club.

**Customer Service**:

- Answer inquiries in a knowledgeable and courteous manner.
- Provide accurate information about Club facilities, services, and events.Assist with special requests and ensure customer satisfaction.

**Record Keeping**:

- Maintain and update member records and ensure accuracy.Handle and process payments efficiently and accurately.

**Communication**:

- Communicate effectively with members, guests, and other staff members.Ensure clear and concise information is relayed during interactions.

**Problem Solving**:

- Address and resolve member and guest concerns promptly and professionally.Escalate issues to the appropriate department or manager when necessary.

**Administrative Duties**:

- Perform general administrative tasks such as filing, data entry, and guest registration and etc.Assist with other duties as required to support the Member Services team.

**Guest Room Reservations Management**:

- Update reservation systems with booking details, changes, and cancellations.Confirm reservation details with guests and provide necessary information regarding check-in/check-out times and policies.

**Arrival Coordination**:

- Prepare for guest arrivals by ensuring that rooms are ready and meet quality standards.
- Greet guests upon arrival, check them in, and provide key information about the room and facilities.Address any special requests or requirements before or upon arrival.

**Departure Procedures**:

- Facilitate smooth check-out processes, including handling payments and reviewing guest bills.
- Address any concerns or issues raised during departure and ensure that all charges are accurate.Conduct final room inspections to ensure cleanliness and readiness for the next guest.

**Join Our Team and Enjoy Fantastic Benefits**

5-Day Work Week in a convenient town area location
13-Month AWS Bonus to reward your dedication
Performance Bonus for outstanding contributions
Ang Pow Bonus
Retention Bonus to celebrate your long-term commitment
️ Meal Allowance and Split Shift Allowance as added incentives
Career Advancement Opportunities to grow within the company
Comprehensive Insurance & Medical Benefits for your well-being
Employee Referral Fee Benefit to reward you for bringing great talent to our team

  • Senior Executive

    6 days ago

    Singapore Singapore Manufacturing Federation Full time

    **Responsibility** - Acquire new members and increase our fast-growing SMF membership base by reaching out to manufacturing, manufacturing services, general, associated, and affiliated entities - Identify, manage, and execute sales and partner strategies for our Industry Groups - Build lead pipeline, member relationships, network and support industry-related...

  • Member Support Associate

    6 days ago

    Singapore HABYT CENTRAL PTE. LTD. Full time

    **About the job** Habyt is the largest flexible housing company globally, with a mission to provide access to housing anywhere, for everyone. We develop and manage beautifully designed, community-driven and technologically empowered living spaces to create a modern living concept. Our portfolio has reached 30,000 units in more than 50 cities spread across 3...

  • Associate Psychologist/counsellor

    6 days ago

    Singapore ImPossible Psychological Services Full time

    ImPossible Psychological Services provides subsidized counselling for individuals seeking help, but are facing financial constraints. The Associate Psychologist or Associate Counsellor will provide the intervention under close supervision by a senior member of the team. Suitable associates may be offered a full position in the team following completion of...

  • SENIOR SALES AND SERVICE ASSOCIATE

    9 hours ago

    Singapore G3 (SG) PTE. LTD. Full time

    As a Senior Sales & Service Associate, you will play a leadership role on the sales floor by driving customer engagement, supporting operational excellence, and guiding junior associates. You will be entrusted with added responsibilities including store security, team development, and ensuring the highest standards of service and brand representation.Areas...

  • Senior Audit Associate

    5 days ago

    Singapore Singapore Corporate Services Full time

    About Us OA GoC is a trusted corporate services firm in Singapore, dedicated to being a strategic growth partner for our clients. From ambitious startups to established international entities, we provide "Affordable Quality Services" across corporate secretarial, accounting, taxation, audit and corporate advisory. Our success is built on a foundation of deep...

  • Architect Associate

    9 hours ago

    Singapore LANDMARK ARCHITECTS ASSOCIATE LLP Full time

    Seeking for a motivated Architectural Associate to support our projects across residential, commercial and institutional sectors. This role is suitable for candidates who enjoy hands-on project involvement and wish to gain exposure to the full architectural process in a small, collaborative team.Responsibilities: Prepare architectural drawings including...

  • Architect Associate

    1 week ago

    Singapore LANDMARK ARCHITECTS ASSOCIATE LLP Full time

    Overview Seeking for a motivated Architectural Associate to support our projects across residential, commercial and institutional sectors. This role is suitable for candidates who enjoy hands‐on project involvement and wish to gain exposure to the full architectural process in a small, collaborative team. Responsibilities Prepare architectural drawings...

  • Member Services

    7 days ago

    Singapore River CPA Australia Full time $60,000 - $90,000 per year

    About the Role:As the Member Services & Events Executive in our Professional Development team, you will play a pivotal role within our organization, focused on enhancing the overall experience and value for members. This position is dedicated to supporting and delivering CPD-related activities, including events and services that cater to the diverse needs...

  • Member Experience

    5 days ago

    Singapore The Supreme HR Advisory Full time

    A leading HR consultancy in Clarke Quay is seeking a customer service associate to assist with member check-ins and manage various inquiries. The ideal candidate should have relevant experience in customer service and sales. This position includes achieving monthly targets and maintaining studio cleanliness. The role operates on a rotating shift basis, with...

  • Associate/senior Associate, Technology

    3 days ago

    Singapore BowerGroupAsia Full time

    **Who We Are** BowerGroupAsia, Inc. (BGA) is the premier strategic advisory and government affairs firm supporting multinational companies in the Indo-Pacific and Africa regions. With a presence in over 30 countries, BGA staff provide bespoke services to clients across the region. We seek a talented, highly motivated** Associate/Senior Associate** in our...