
IT Logistics Delivery Manager
1 day ago
Manage and communicate with key team members on daily food delivery IT system operational support
Monitor and ensure SLAs are met, issues escalated and prioritized
Act as the point of contact for food delivery IT system service delivery
Responsible for service delivery of account and prioritization of work requests
Manage a team of server/network and resident engineers.
Identify operational gaps and drive to ensure closure, both internally and externally
Oversee the full spectrum of logistics operation
Propose and implement solutions for process optimization to deliver a quality experience for our external and internal customers
Effective planning, implementing, and managing of logistics strategies in IT system
Identify cost-saving opportunities for the IT system in terms checking server load etc.
**Qualifications**:
Bachelor Degree Information Technology/Computer Science
At least 5 years of relevant experience
Proven success in achieving project milestones and broad technology awareness
Possess a full and broad understanding of the services required by the account and of other services and technology
Effective interpersonal skills, both written and presentation
Strong analytical and problem solving skills, combined with the ability to provide quick resolution to problems
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