Network Operations Center Engineer
3 days ago
DepartmentEngineering and Technology- LevelEntry Level- LocationSingaporeThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do. **About the Team**: - Shopee Network Operation Center (NOC) is the nerve center of Shopee’s online technical operations. The team centrally monitoring and mitigate system risks on a 24*7 basis with relevant stakeholders (e.g Developers, SREs & Ops team across all Shopee’s marketplaces). In addition, Shopee NOC team is also in charge of the full life cycle of incident management (From incident detection, escalation & coordination, resolution and improvement tracking) for the whole Shopee business. As part of the Shopee Engineering Infrastructure team, Shopee NOC team are also involved in standardized technical operation executions and tools & automation development to enhance the operation efficiency.- Monitoring Operation - Level I management, monitoring, and support for Shopee’s network infrastructure, servers and services- Monitor Shopee’s services and respond to graph/log anomalies, system alerts.- Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary.- Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress.- Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued).- Incident Management - Root cause analysis on critical system issues in Shopee.- Improvement plans collection, evaluation and tracking within Shopee Engineering team.- Loss budget control within multiple Shopee engineering stakeholders.- Cross-Team Coordination - Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification.- Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team.- Monitoring Analysis - Summarise and report on monitored systems in a regular basis and convert data insights into actionable items.- Monitoring Automations - Develop tools or automation scripts on above responsibilities to improve team's efficiency.**Requirements**: - Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields. - Knowledge of computer systems, computer networks and software development life cycle. - Competent in technical report writing and documentation. - Strong interpersonal skills and able to interact with all levels of employees professionally.
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