Account Manager, Consumer

[What the role is]

About EDB

The Singapore Economic Development Board (EDB), a government agency under the Ministry of Trade and Industry, is responsible for strategies that enhance Singapore’s position as a global centre for business, innovation, and talent. We undertake investment promotion and industry development, and work with international businesses, both foreign and local, by providing information, connection to partners and access to government incentives for their investments. Our mission is to create sustainable economic growth, with vibrant business and good job opportunities for Singapore.

About Consumer Division

With the rise of the Asian middle class consumers, and consumers being more digitally savvy, consuming information and purchasing products on digital platforms, Singapore’s consumer industry has experienced significant growth. Consumer Packaged Goods companies, Sports, Luxury, Fashion and Lifestyle companies are making investments to capture this growth and to innovate products, new channels and business models in Singapore for Asia. As part of EDB’s continuous efforts to grow the consumer industry, we are looking to hire experienced professionals to develop compelling propositions that will anchor global and regional activities from leading companies in Singapore. This contributes to EDB’s overall vision, for Singapore to be the leading hub in Asia where consumer companies can manage and grow global brands, and develop new products and services for Asia and the world.

You will be managing a portfolio of identified corporate clients, lead in developing industry relevant initiatives and value propositions.

You will report to the Assistant Vice President, Consumer. The official designation for this role will be Manager.

[What you will be working on]

Account Management- Serve as the main contact person from EDB to portfolio of identified corporate clients and oversee end-to-end process of account development, project negotiation and execution, and client servicing- Cultivate strategic relationships and build trust with clients. Adhere to EDB’s service principles to ensure good client experience with EDB- Develop deep understanding of clients, their needs, operations, and structure to develop and refresh client engagement strategies- Identify, negotiate and structure project opportunities to secure “win-win” outcomes for clients and Singapore- Offer solutions to address clients’ requests/ issues/ challenges- Activate relevant resources and expertise (in EDB/ government/ ecosystem partners) to support client engagement- Collaborate with other teams in EDB (e.g. Policy & Planning, Finance and Legal) for project development, related negotiations and smooth execution of end-to-end account management process- Build sound understanding of regional and global industry and business trends, industry synergies, whole-ofgovernment offerings, and spread of EDB’s products and services to create project opportunities and value add to client relationships

Market Analysis- Lead and undertake ad-hoc competitive analysis (e.g. market/ sector-based, trends) to augment client engagement strategies- Identify trends/ observations across sector and recommend and put forth solutions in response to issues faced by clients or potential impact on them- Provide inputs where relevant to appropriate teams in EDB and/or rest of Singapore government on policies or product/ service development (e.g. in incentive design, resource negotiation)- Work across different teams in EDB in delivering analysis and insights generation- Lead in developing industry relevant initiatives and value propositions

[What we are looking for]

To meet the challenges of this role, you should have the following experiences and attributes:
- At least 3 - 4 years of experience in relevant industry working experience in business development, business marketing, creative businesses- A Bachelor Degree in any discipline- Knowledge and interest in the Consumer, Retailer and/or Lifestyle, and/or E-commerce sector and demonstrates understanding of industry nuances and networks- Strong analytical and strategic thinking skills; able to analyse in-depth different complex issues and put forth actionable solutions- Demonstrate keen sense of business acumen and experience in negotiation, structuring deals, and project management- Strong independent worker; able to deliver outcomes effectively and efficiently- Able to build and maintain positive client relationships and work in a dynamic, cross-functional team environment- Excellent interpersonal and communication skills, both written and spoken; including ability and experience in engaging and managing stakeholders across all levels of seniority internally and externally- Possess a driven, self-motivated and positive attitude, excellent work ethic and is a team player- Singaporean