Senior Technical Consultant, Creator Workflows

**Company Description**
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're on the 2021 list of FORTUNE World's Most Admired Companies®.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

**Job Description** The Team**

The Customer Outcomes team is ServiceNow’s internal professional services organisation. The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing proven practice guidance and technical expertise. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to realise the value of their ServiceNow investment.

**The Role**

**What you get to do in this role**:

- Drive innovative business solutions and digital transformation with our customers
- Architect and develop innovative solutions in collaboration with a cross-functional digital consulting team in a project delivery environment
- Facilitate workshops to answer critical business questions through design thinking, rapid prototyping, and testing ideas with customers
- Translate business and user needs and technology constraints into solution concepts that are meaningful, easy to use, and engaging
- Lead customer design workshops across ServiceNow Creator Workflows products such as Service Portal, UI Builder, and App Engine
- Design journey maps, personas, wireframes, storyboards, and prototypes
- Drafting user stories, their acceptance criteria, testing strategy and knowledge transfer while supporting customers in reviewing and approving them
- Lead technical aspects of project delivery and solution delivery for engagements
- Develop custom UI components on the platform
- Develop automation and integration components on the platform
- Promote continuous improvement practices for delivery/engagement materials
- Supporting specific sales activities when required
- Provide mentorship/advice to ServiceNow delivery team members, customers, and our partner ecosystem
- Up to 25% travel annually, driven by customer needs and internal meetings, when safe to do so (currently no travel due to COVID-19)

**Qualifications** To be successful in this role you have**:

- Demonstrated ability to influence and consult (providing options with pros, cons, and risks) in complex and varied customer environments, while providing thought leadership to customer sponsors/stakeholders in solving business process and/or technical problems
- Able to understand and translate Customer’s business objectives into digital experiences
- Fluency in JavaScript, HTML, and libraries/frameworks such as AngularJS, and components-based solutions like Angular 2+ or React
- Experience in UI/UX design and using products such as Figma or another graphics editor
- Experience and understanding of Object-Oriented Design, responsive design
- Knowledge of technical components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies
- Strong interpersonal skills, customer-centric attitude, ability to deal with cultural diversity
- Excellent communication and collaboration skills
- Creative and analytical mindset
- ServiceNow certifications such as System Administrator (CSA), Application Development (CAD), Service Portal, and Virtual Agent are beneficial, but not required (you will be given time to gain these certifications)

**Additional Information**
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

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**Work personas**

Work personas are categories that are assigned to employees depending on the nature of their work. Employees will fall into one of three categories: Remote, Flexible or Requir