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Outlet Manager

3 weeks ago

Kallang, Singapore Crown DIgital Full time

We are looking for an Outlet Manager to run our F&B Operations. You are the Ambassador of the Crown Coffee brand and will be responsible in leading the team to deliver exceptional customer experience and upholding the café standards.

You will be familiar with the café story and will share with our customers regarding the different product descriptions and upsell whenever possible. Good knowledge of coffee is a plus.

Your detailed roles and responsibilities includes and are not limited to
- Handle and oversee all F&B operations (Bytes Station hybrid foodstall/ takeaway concept and central kitchen), including closing down and setting up of outlets
- Product R&D on coffee and non-coffee beverages for ELLA The Robot Barista
- Oversee food menu creation with the chefs
- Oversee quality control for all outlets
- Manage inventory procurement and ensure accurate stock take
- Prepare sales, inventory, and other reports for submission to management
- Manage product cost control and pricing
- Managing roster
- Manage compliance with F&B hygiene policies and procedures
- Facilitate compliance with legislative and regulatory requirements
- Ensure a great customer experience
- Investigate and resolve complaints concerning food quality and service
- Responsible and be able to direct hire, train, and schedule service personnel
- Execute marketing and promotional activities as required
- Manage events at our outlets
- Perform other duties as assigned by the management

**Crown Digital is looking for someone who**:

- Possess mínimally a Diploma or equivalent qualification
- Has 4 years of relevant experience in F&B Operations
- Is experienced in store operations, inventory management and report updates to Management
- Possesses good leadership, performance management, coaching and problem-solving skills
- Can work 5.5 days per week (including Saturday)

**Success Profile**:

- A self-starter, always curious to find out more and is someone who can rise to the occasion
- Excellent interpersonal skills and stakeholder management skills
- Has tenacity to face possible obstacles and overcome them
- Able to make good and quick decisions, holds integrity to the utmost standard
- Enjoys working in a high-growth start-up