Mis Manager

5 days ago

Singapore AsiaPac Distribution Full time

**MIS Manager**:
**Key Responsibilities**:
**People Management**
- Manages and supervises the MIS Engineers to handle the SOP of all End User Computing, Infrastructure Services (AD, DNS, DHCP Servers/Virtual Machines, Storage, Backup, Security, Network etc.) and Application systems (Navision, O365, and Cloud systems AWS, Azure, VMWare, BMC Remedy, which AsiaPac utilizes)
- Ensures development and training of staff on relevant best practices in service management and personal development.
- Monitors the achievement of performance objectives through leading and lagging metrics along with work assignments to ensure adherence to quality, end user satisfaction and timelines with continual improvement.**MIS Support Management**
- Develop and maintain broad knowledge of company’s’ business and technology requirements and needs
- Develop and maintain system plan including operational requirements, budget requirements and schedules
- Develop and implement MIS policies, SOP to ensure stable, secured business operations inclusive of lifecycle of MIS i.e. software and hardware, operations
- Recommend and implement new technology solutions to improve productivity.
- Management of any services operational interactions with 3rd parties both internal and external**Cross Group Collaboration**
- Work closely with relevant teams to define roadmap, monitor and manage the performance as per the SLA’s and performance indicators set
- Work closely with cross-functional teams and vendors to identify opportunity to improve services
- Work closely with all technical group to on-board the new governance for operations management, service management and performance management i.e. Systems, processes, improvements, aligned metrics, compliances

**Qualifications & Skills**:

- Degree or equivalent
- At least 8 years of IT experience
- 5 in Infra management and operations
- 3 in people management
- Solid experience in ITIL and Service Management
- Preferably must have set up a service management function previously for multiple customer environments
- In-depth knowledge of escalation procedures, incident management, and other disciplines related to service delivery
- Technical hands on of IT lifecycle management (EUC, DC/Cloud Services)
- Technical hands-on with infra stacks i.e. desktops/laptops/devices, servers
- Technical hands-on with Windows OS, Servers, Storage, Network, Cloud i.e. AD domain management/modifcations, Certificates management, DNS, VPN, LAN/Wifi configurations, Backup
- Technical knowledge and hands-on with Applications systems e.g. BMC Remedy, O365, VMware, Navision.
- Knowledge of IT lifecycle management
- Knowledge of ITSM - Incident Management, Problem Management, Change Management, Asset Management, Patch Management
- Strong problem-solving skills and able to prioritise and manage multiple tasks
- Strong interpersonal and stakeholder management skills with ability to coordinate between technical and business teams
- Ability to efficiently understand client organizations and their business model and to tailor relevant processes to privacy requirements.
- Readiness to demonstrate a proactive attitude
- Good to have
- Multi-customers support in a site or data center experience
- ITIL Certification

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