Consultant

Consultant

Are you an accomplished consultant in the technology sector?

Will you like to be part of dynamic global team?

About the Business

About the team

RiskNarrative operates as a recognised innovative leader in our field, we are a passionate team who see development as a creative and inspiring endeavour and are looking for people to join the team and deliver truly world beating products. This is a challenging and fast-paced environment and you should be experienced and comfortable working directly with customers.

About the role

As a Professional Services Consultant, you will support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner.

The role will take new business and dedicated existing clients through the full onboarding process, helping to configure their financial crime strategy and advising them on best practice.

Responsibilities
- Use expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers by presenting, analysing, problem solving, training and configuring the RiskNarrative platform.
- Deliver bespoke onboarding requirements of new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
- Work closely with the Client Director on dedicated customer accounts to offer a pro-active and excellent customer service
- Working closely with customers to develop financial crime strategies and configuring the RiskNarrative platform in a way that will best enable customers to achieve their objectives.
- Gather client requirements by asking the right questions and documenting details to configure our systems whilst liaising with internal and external stakeholders.
- Supporting and guiding business customers through the full lifecycle of onboarding, meeting timescale requirements.
- Ensure client satisfaction with implemented solutions and conduct product training and client demonstrations.

**Requirements**:

- Experience of implementing & configuring bespoke customer SaaS products.
- Knowledge of using REST API for integrating SaaS platforms, familiar with JSON, XML & Webhooks.
- Prior experience in Financial Crime or Fraud will be advantageous
- Analytical problem-solving, troubleshooting, sourcing technical solutions.
- Data analysis skills i.e. building and interpreting analytics reports and tables including but not limited to QuickSight, Excel, Business Objects or Tableau.
- Excellent teamwork and verbal and written communication skills.
- Ability to work closely with customers at all levels, investigator to C Suite.
- Ability to meet deadlines to meet client performance guarantees and service level agreements while delivering exceptional customer service.

Learn more about the LexisNexis Risk team and how we work

here
- Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
, or please contact 1-855-833-5120.

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