Operations Analyst
10 hours ago
As a Professional Service Operations Analyst for APJ, you will be focused on providing full operational support to our APJ Services team throughout Databricks Services (Professional Services (PS) and Education) business. The focus will be on revenue-driving activities across billable projects which includes establishing revenue rules, resource assignments, and revenue recognition. You will take initiative to develop/deploy scalable processes and system logic in collaboration with our Services, Operations, and Finance to support the business. As the connective tissue across the Customer Success organization, you will surface key insights and learnings to elevate the customer journey and the overall customer experience. You will report to the Director, Services PMO.
**The impact you will have**:
- Develop deep understanding of the metrics that drive Customer Success and manage the business intelligence layer with the goal of driving insights to actions
- Ensure data quality across various systems of record and flag areas of continuous improvement for our data lake
- Address deep-dive questions by the Customer Success leadership team with follow up insights and recommended actions
- Prioritize and project manage high impact projects across Customer Success
**What we look for**:
- 3+ year's experience using analytical frameworks, data, and tools to help structure team thinking, facilitate alignment across multiple senior stakeholders, and reach insightful, actionable answers to challenging and ambiguous problems
- Hands on experience coordinating projects and working with cross-functional leaders across the business to identify areas of improvements, propose and implement solutions
- Experience communicating with senior leadership to drive alignment across business stakeholders from divergent functions
- Knowledge of data and data manipulation in typical SaaS products such as SFDC and traditional spreadsheet software such as Excel
- Create and automate operational dashboards to monitor changes in business performance
- Prior experience doing market comparisons on customer success metrics, identifying trends and advising senior leadership on growth strategy / investments.
**Benefits**
- Private medical, dental and optical
- Life, accident, disability and critical illness coverage
- Central Provident Fund for local nationals
- Equity awards
- Paid parental leave
- Gym reimbursement
- Annual personal development fund
- Work headphones reimbursement
- Business travel accident insurance
**About Databricks**
Databricks is the data and AI company. More than 5,000 organizations worldwide — including Comcast, Condé Nast, H&M, and over 40% of the Fortune 500 — rely on the Databricks Lakehouse Platform to unify their data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe. Founded by the original creators of Apache Spark, Delta Lake and MLflow, Databricks is on a mission to help data teams solve the world’s toughest problems.
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