Assistant Director, Rooms

4 days ago

Singapore MANDAI RESORTS PTE. LTD. Full time

**Main Duties and Responsibilities**

We are seeking a dynamic and experienced hospitality professional to join us as our Assistant Director, Rooms. This highly accomplished individual will support the Director of Rooms in overseeing all aspects of the Rooms Division, including Front Office, Housekeeping, Guest Services, Concierge, and Uniformed Services. This role is key to ensuring exceptional guest experiences, optimizing operational efficiency, and achieving departmental financial goals. The incumbent will uphold and strengthen Mandai Rainforest Resort by Banyan Tree’s exceptional standards of service and hospitality.

**Key Responsibilities**
- Responsible for ensuring an exceptional experience for all the Resort’s guests. The incumbent will monitor and enhance the overall guest experience, addressing any issues and implementing improvements as needed.
- Assist in leading and managing the day-to-day operations of the Rooms Division to ensure guest satisfaction and operational excellence.
- Provide seamless experience for guests by ensuring operational efficiencies and oversee department heads and teams within Front Office, Housekeeping, Concierge, and Bell Services.
- Promote the Resort’s services and amenities, encouraging guests to utilize on-site facilities and participate in our programs. As part of the role, the incumbent will assist with room sales strategies, maximizing occupancy and revenue, analyzing operational data and financial reports to identify areas of improvement and implement action plans.
- Monitor guest feedback and proactively address service issues to enhance guest loyalty and satisfaction.
- Cultivate a strong culture by investing in the coaching and development of team members. The incumbent will take ownership of people-management matters for the department, supporting recruitment, training, scheduling, and performance management for Rooms Division staff.
- Ensure consistent implementation of brand standards, service standards, and operating procedures.

**Job Requirements**
- Bachelor’s Degree or Diploma in Hospitality / Hotel Management or an equivalent professional qualification in a related field
- 8 to 10 years’ experience, preferably in the hospitality industry, within a luxury or upscale hotel environment.
- Strong interpersonal, communication and organizational skills.
- Able to handle matters independently, and able to exercise self-motivation to enroll and complete projects.

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