Duty Manager

5 days ago

Singapore Holiday Inn Full time

At **Holiday Inn® Hotels & Resorts**, our job is to bring the joy of travel to everyone. That’s where you come in. When you’re part of the Holiday Inn Hotels & Resorts brand, you’re more than just a job title.

At Holiday Inn, we look for people who are friendly, welcoming and full of life; people who are always finding ways to make every guest’s experience an enjoyable one.

**Holiday Inn Singapore Orchard City Centre** is looking for a **Duty Manager** who is hands-on, worldly in their outlook and performs with flair; someone who knows what it takes to create memorable experiences for our guests.

**Responsibilities include, but are not limited to**:

- Monitor and manage inventory to ensure occupancy reaches at least 95% every day
- Analyze rate variance report to ensure revenue control policies are in place
- Check on the accuracy of data and reservations on Opera PMS
- Monitor the credit balance of guests to ensure outstanding balances are kept below the stipulated amount
- Prepare for and conduct shift briefing
- Liaise with Housekeeping to monitor the statuses of OOO and OOS rooms to update the reception team on room types availabilities
- Clarify discrepancies on Discrepancy Report with the relevant departments
- Prepare Our Guest Today report using Manager's report from Opera PMS. Present during Morning Meeting
- Prepare and run End of Day night audit using Opera PMS system. Coordinate with relevant departments before and after closing to ensure smooth operations
- Conduct hotel inspection using checklist to ensure physical condition of all parts of hotel is well-maintained
- Handle guests complaints
- Handle incidents and record them into DM log

**What We Need From You**

3 years experience in the front office, with at least 1 year at the supervisory level. Knowledge of operating Opera PMS, revenue management and inventory allocation concepts are desirable.

**Required Skills**:

- Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
- Able to read, write and communicate in English
- Excellent communication, coordination, team management and problem-solving skills
- Computer literate

**What We Offer**

In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- Duty meals
- Birthday Leave on your birthday month
- Monthly LOVE Hour
- Medical, dental & optical benefits
- Insurance Coverage
- 25-50% F&B Discount at restaurants within IHG Singapore Hotels
- Special Employee Rate at all IHG Hotels worldwide
- Room to Grow opportunities

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the Holiday Inn Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6,000+ hotels in over 100 countries around the world.

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